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Operations Team Lead

hace 2 meses

Xico, México Nielsen A tiempo completo
About the Role

The Editorial Team Lead is a key position within our Content team, responsible for leading and guiding a team of editorial professionals. As a seasoned leader, you will be expected to provide effective guidance, supervision, and motivation to team members on a daily basis.

Key Responsibilities
  • Support the Editorial Manager in overseeing the organization of workflow and personnel schedules to ensure efficient operations.
  • Provide prioritization guidance for work assignments and manage team members' performance through regular one-on-ones, quarterly check-ins, and annual reviews.
  • Maintain quality and coverage standards within the content database and resolve editorial discrepancies reported by clients.
  • Devise and implement ideas and procedures to improve quality and productivity, and collaborate with the content team to build resources and establish processes.
  • Identify new tools to assist with expanding editorial group and database coverage expectations, and execute integration and project activities as directed by the manager.
  • Coordinate training for new staff members or refresh the skill sets of the editorial team, and maintain the content operations knowledge database.
Requirements and Qualifications
  • Proficient in reading, understanding, and writing in English.
  • 3+ years of team management work experience.
  • Experience in working with global stakeholders and clients.
  • Ready to work in a 24/7 operation, including evening, night, and weekend shifts.
  • Proven record of delivering quality results on time.
  • Ability to communicate clearly, concisely, and effectively both verbally and in written communication.
  • Maintain composure and respond appropriately in stressful or crisis situations.
  • Ability to effectively build consensus within the team and among disparate stakeholders.
  • Capability to evaluate process performance within an organization and make recommendations for improvements.