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Infrastructure Support Specialist

hace 2 meses

Xico, México J.S. Held A tiempo completo

About J.S. Held

J.S. Held is a global consulting firm that provides technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk.

Job Summary

We are seeking an Infrastructure Support Specialist to join our Information and Technology team in our Mexico office. This is a unique opportunity for an entrepreneurial, highly driven person with a well-rounded skill set, whose responsibilities extend beyond those of traditional project managers and estimators.

Key Responsibilities

  • Create tickets and the list of equipment to be disposed of.
  • Manage existing and current inventory EOL to ITAD.
  • Order material and help the M&A team check all the needs in the offices.
  • Coordinate purchasing and tech dispatches with our vendors.
  • Coordinate the installation with SHI or Converge and check configuration and functionality on the dashboard.
  • Coordinate with SHI tech dispatch to IMAC and M&A Projects.
  • Check for live printers and gather IP, admin credentials, POC, general device information, IP, SN, and MAC address.

Required Qualifications

  • Bilingual in English and Spanish with excellent communication skills.
  • Experience as an Infrastructure, Service desk or IT management assistant.
  • Bachelor's degree in a related field.
  • Strong project management skills.
  • Able to meet deadlines while being detail oriented.
  • Exceptional customer service skills to support and solve our client's questions and requests.
  • Strong independent work ethic and leadership skills and qualities.
  • Strong analysis and critical thinking skills.
  • Proficient in Microsoft Excel and Microsoft Word with strong verbal and written communication skills with the ability to produce high-quality reports.

Physical and Mental Job Qualifications

  • Prolonged periods of sitting at a desk and working on a computer.

Benefits

J.S. Held understands all of our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team's needs.

  • Our flexible work environment allows employees to work remotely.
  • Generous Annual Leave Policy.
  • Comprehensive Medical Insurance.