Network Services Delivery Lead

hace 2 semanas


Xico, México Kyndryl A tiempo completo
Network Services Delivery Lead

At Kyndryl, we pride ourselves on delivering mission-critical technology solutions that drive business success for our customers.

Key Responsibilities:

  • Lead delivery teams to ensure high-quality services and customer satisfaction.
  • Collaborate with cross-functional teams to design, deploy, and maintain reliable IT systems.
  • Develop tailored solutions to meet evolving customer needs, leveraging expertise in managed platforms and IT services.
  • Provide swift incident response, problem management, and root cause analysis to minimize downtime and ensure seamless service delivery.
  • Foster a growth-oriented culture, empowering team members to excel and driving continuous improvement initiatives.

Requirements:

  • 5+ years of experience leading delivery teams and quality services to customers.
  • Sound knowledge of Kyndryl competencies, managed platforms, IT services, and technology vendors.
  • Experience in leading teams through incident, problem, and change management, as well as root cause analysis.
  • Ability to partner with Delivery Partners and work with SREs to generate positive customer outcomes.
  • AIOps hands-on knowledge, automation, and innovation-oriented mindset.
  • Well-versed for direct and constant interaction with the customers.
  • Sympathetic and empowering delivery resource manager, fostering growth.

Preferred Qualifications:

  • Bachelor's degree.
  • Six Sigma, PMP, and/or ITIL certifications.

Compensation and Benefits:

The estimated salary range for this position is $120,000 - $180,000 per year, depending on experience and qualifications. Additionally, Kyndryl offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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