Database Service Delivery Lead

hace 3 semanas


Xico, México Novartis Farmacéutica A tiempo completo

About Novartis Farmacéutica

At Novartis Farmacéutica, we are committed to delivering high-quality services that meet the evolving needs of our customers. As a Database Service Delivery Lead, you will play a pivotal role in ensuring the efficient delivery of database services, with a primary focus on Oracle Databases and a secondary focus on MS-SQL.

Job Summary

The Database Service Delivery Lead is responsible for leading database service delivery activities, ensuring adherence to Novartis standards and providing high-quality support for Oracle and MS-SQL databases. This role requires hands-on experience in managing escalations, maintaining SLA/KPIs, and collaborating with Database Operations leads to support US region coverage.

Key Responsibilities

  • Lead the database service delivery activities, ensuring adherence to Novartis standards and high-quality support for Oracle and MS-SQL databases.
  • Handle escalations effectively, ensuring compliance with SLAs and KPIs.
  • Work closely with Database Operations leads to provide seamless service delivery across the US region.
  • Offer suggestions and solutions in line with Novartis standards when required.
  • Utilize ITSM processes to enhance service delivery and drive continuous improvement.
  • Manage major incidents and collaborate with external vendors to resolve operational challenges.
  • Drive database operations service improvements through innovative solutions and best practices.
  • Respond to Novartis application/project teams' service requests on time and deliver quality services.
  • Manage database services provided by a third-party vendor.

Qualifications

  • Mandatory prior experience in Oracle Database management is required, with a good understanding of MS-SQL.
  • Experience with AWS RDS and cloud database management is highly desirable.
  • Proficient in ITSM processes.
  • Excellent English communication skills, both written and spoken.
  • Capable of leading major incident responses and working effectively with external vendors.

Salary Range:$145,000 - $170,000 per year



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