SAP Business Services Consultant

hace 2 días

Xico, México Sap Se A tiempo completo

About the Role

SAP SE is seeking a highly skilled SAP Business Services Consultant to join our team. As a key member of our Client Delivery Management team, you will play a critical role in delivering exceptional service to our customers.

Key Responsibilities

  • Deliver 2nd level support consulting services by operating SAP technology-based system landscapes to achieve ambitious SLA requirements.
  • Ensure high availability of customer service by supporting service restoration in critical situations.
  • Support delivery teams to perform and drive root cause analysis to completion.
  • Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction.
  • Mentor and guide junior members of the team.

Requirements

  • Bachelor's or master's degree in Computer or Electronics & Communication Engineering / Computer Science / Information Technology systems / Computer Applications / IT Business Systems.
  • SAP BASIS – Strong knowledge and hands-on experience of Technical Planning, Installations, Upgrades, Maintenance, etc.
  • Technically fluent in Databases (HANA/DB2/SQL Server/MaxDB/Sybase) administration, Operating Systems (Unix/Windows/Linux), hardware, and hyperscalers technologies.
  • Knowledge of SAP Technologies, e.g. SAP Netweaver or HANA-based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services.
  • Understanding of SAP HEC's operations infrastructure, processes, and automation tools like SPC, TIC, etc. is beneficial.
  • Good understanding of IT operations is required.
  • Excellent written, verbal communication, and presentation skills to effectively communicate and escalate issues.
  • Ability to work effectively in international and virtual teams and get work done smoothly from multiple teams in ECS.
  • 4-6 years of experience as SAP Basis consultant / System Admin or in a similar role.

About SAP SE

SAP SE is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Our Culture

We believe in unleashing all talent and creating a better and more equitable world. We are proud to be an equal opportunity workplace and are an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

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