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We are seeking a highly skilled SAP Basis Consultant to join our team. As a key member of our Client Delivery Management organization, you will be responsible for delivering 2nd level support consulting services by operating SAP technology-based system landscapes to achieve ambitious SLA requirements.
Key Responsibilities- Ensure high availability of customer service by supporting service restoration in critical situations
- Support delivery teams to perform and drive root cause analysis to completion
- Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction
- Mentor and guide junior members of the team
- Bachelor's or master's degree in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
- Strong knowledge and hands-on experience of Technical Planning, Installations, Upgrades, Maintenance etc.
- Technically fluent in Databases (HANA/DB2/SQL Server/MaxDB/Sybase) administration, Operating Systems (Unix/Windows/Linux), hardware and hyperscalers technologies
- Knowledge of SAP Technologies, e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services
- Excellent written, verbal communication and presentation skills to effectively communicate and escalate issues
- Ability to work effectively in international and virtual teams and get work done smoothly from multiple teams in ECS
SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide, and we are committed to creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
We believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
