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Program Manager, Delivery Operations Specialist
hace 2 meses
We are seeking a highly skilled and experienced Program Manager to join our Delivery Operations team at Workday. As a Program Manager, you will play a critical role in supporting the professional services organization in the successful implementation of Workday at our customers.
Key Responsibilities:
- Meet with cross-functional teams to review requests for improving or creating Smartsheet templates and blueprints.
- Identify opportunities to implement efficiencies across Smartsheet objects.
- Conduct detailed requirements gathering, solution design, build, and test.
- Document Smartsheet changes and enable impacted audiences.
- Lead projects and programs, as assigned, including related change management activities.
- Act as a point of contact for internal customers and collaborators.
About You
We are looking for a candidate with a strong background in program management, technical proficiency in spreadsheet tools such as Smartsheet, Excel, or Google Sheets, and excellent interpersonal and communication skills. You should have a track record of working in concurrent initiatives and successfully prioritizing tasks with good judgment and in an effective and productive manner.
Requirements:
- Bachelor's Degree or 5 years of equivalent professional experience.
- 3+ years of technical proficiency working with spreadsheet tools such as Smartsheet, Excel, or Google Sheets.
- Strong creative problem-solving skills.
- Strong analytical and reporting skills.
- Proficiency with Word, Outlook, and PowerPoint.
- Exceptional interpersonal skills, including the ability to work effectively across multiple departments.
- Advanced communication skills, both written and oral, with the ability to simplify complex concepts and messages to core components and deliver effective messages to a wide range of audiences.
- Track record working in concurrent initiatives and successfully prioritizing tasks with good judgment and in an effective and productive manner.
- Strong customer service ethic, delivering with a sense of urgency and meeting deadlines.
- Willing to work in both hands-on and project management/coordination assignments.
- Fast learner, willing to master new tools and processes as part of the assigned projects.
- Experience with professional services (consulting) organizations and enterprise software is a plus.
