Senior Manager, Technical Services Leader
hace 4 semanas
Overview
Stripe is a leading financial infrastructure platform for businesses worldwide. With millions of users across the globe, we provide innovative solutions to accept payments, grow revenue, and accelerate new business opportunities.
About Us
We're on a mission to increase the GDP of the internet, and we need your expertise to make it happen. As a Senior Manager, Technical Services Leader, you'll be part of our Stripe Accelerate team, dedicated to helping users quickly and confidently implement Stripe into their businesses.
Job Summary
This is an exceptional opportunity to lead a high-performing team of Onboarding Specialists, providing technical guidance to users during their onboarding journey with Stripe. You'll proactively address technical queries, troubleshoot challenges, and collaborate with cross-functional teams to ensure a seamless experience.
Responsibilities
- Recruit, manage, coach, and develop a team of Onboarding Specialists to effectively manage daily user engagements, conduct user education, and health checks.
- Collaborate with Stripe Accelerate leadership to establish clear goals and performance metrics while developing and implementing the long-term strategy for Technical Services.
- Drive strong operational delivery and process improvement to mitigate risk while balancing operational efficiency and user impact.
- Build a great culture and ensure team members are happy, effective, and growing in their career.
- Set clear goals and direction, and provide regular feedback on team members' performance.
Requirements
- 5+ years of building and leading high-performing professional services and/or customer success/support teams in a high-growth technology environment.
- 10+ years of customer-facing experience in an infrastructure, platform, or SaaS business.
- Ability to convey complex business and technical concepts to both technical and non-technical audiences.
- Experience working cross-functionally with global teams to deliver high-impact initiatives.
- Operational mindset with prior experience in new process launches and service delivery.
- Analytical skills to investigate, prioritize, and identify the root cause of issues.
- Comfort operating in a highly ambiguous and fast-paced environment.
- Excellent written and verbal communication skills in both English and Spanish.
Estimated Salary Range: $160,000 - $200,000 per year
-
SAP Technical Services Manager
hace 1 mes
Xico, México Sap A tiempo completo**Become a Trusted Technical Advisor for SAP Customers**SAP, the global market leader for business software, is seeking an accomplished SAP Basis Consultant to join its Enterprise Cloud Services (ECS) team. As a Technical Service Manager, you will be responsible for analyzing customer business requirements, problems, and acting as a trusted technical advisor...
-
Senior Manual Tester Leader
hace 5 días
Xico, México Ntt Data Services A tiempo completoJob DescriptionWe are seeking a highly skilled Senior Manual Tester Leader to join our team in Mexico. This role will lead the testing efforts for large-scale products, collaborating with cross-functional teams to ensure timely and efficient delivery.The ideal candidate will have strong experience in creating test strategies, plans, and cases, as well as...
-
Senior Delivery Manager
hace 4 semanas
Xico, México Sequoia Connect A tiempo completoSequoia Connect is a distinguished member of a renowned financial group, specializing in the custody and management of financial assets in Mexico. As a leading provider of critical services, including securities custody, financial transaction settlement, and fund management, they cater to institutional investors and major corporations.The organization prides...
-
Senior Technical Project Manager
hace 5 días
Xico, México Walter P Moore A tiempo completo**Job Summary**:Walter P Moore is seeking a highly skilled Senior Technical Project Manager to lead our civil engineering projects. As a key member of our team, you will be responsible for managing land/site development projects, including technical design, quality control, and project management.**Key Responsibilities:**Sound technical design...
-
Senior IT Support Services Manager
hace 1 mes
Xico, México Warner Bros. Discovery A tiempo completoCompany OverviewWe bring characters to life at Warner Bros. Discovery, a global leader in media and entertainment. Our company is built on a foundation of innovation, creativity, and collaboration.Job Description:This senior leadership role leads critical components of our IT support services, managing the Global Service Desk and technical resources to...
-
Senior Technical Support Specialist
hace 1 día
Xico, México Ntt Data Services A tiempo completo**Job Overview:**We are seeking a highly skilled Senior Technical Support Specialist to join our team in Mexico City. The ideal candidate will have strong technical knowledge and excellent client service skills.**Key Responsibilities:**Performs advanced technical configurations of desktop, notebook, and printer systems.Assists with complex parts replacement...
-
Senior Technical Support Manager
hace 2 días
Xico, México Consultora Ti A tiempo completo**About Us** Consultora TI, a leading IT consulting firm in Mexico, seeks an experienced Senior Technical Support Manager to oversee the delivery of high-quality IT services.**Salary and Benefits** $70,000 MXN per month (free salary + benefits) plus performance bonuses. We offer a competitive compensation package that includes legal benefits and...
-
Cloud Migration Expert Leader
hace 5 días
Xico, México Amazon Web Services Mexico S. De R.L. De C.V. - C68 A tiempo completoAbout the Role">We are seeking a Senior Delivery Practice Manager to lead our cloud migration initiatives in Mexico. As a key member of our team, you will be responsible for driving the adoption of Amazon Web Services (AWS) among enterprise customers and partners.">Responsibilities">">Engage with customers: Collaborate with enterprise sales managers to...
-
Technical Solutions Delivery Manager
hace 1 mes
Xico, México Psc Industries A tiempo completo**Job Title:** Technical Solutions Delivery Manager**Overview:**Psc Industries is a technology company seeking an experienced Senior Technical Account Manager to join our distributed team. This role will be based in Vilnius and provide dedicated support to our Market Technology customers.Key Responsibilities:
-
AWS Technical Solutions Architect
hace 4 semanas
Xico, México Amazon Web Services Mexico S. De R.L. De C.V. A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Amazon Web Services Mexico S. De R.L. De C.V. in providing exceptional support to our Enterprise customers.About UsSales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small...
-
Senior Technical Service Leader
hace 2 meses
Xico, México Sap A tiempo completoWe are seeking an accomplished SAP Basis Consultant to deliver high-quality results consistently.Job OverviewSAP is the global market leader for business software, contributing significantly to the world's economic power grid. Our mission is to maximize customer success by taking responsibility for smooth end-to-end operations and reducing total cost of...
-
Xico, México Alstom A tiempo completoWe are committed to shaping the future of sustainable and efficient transportation at Alstom, a global leader in the rail industry. Our team is dedicated to developing innovative solutions that meet the evolving needs of our customers.The estimated salary for this position is $120,000 - $180,000 per year, depending on experience and qualifications.As a...
-
Xico, México Sap A tiempo completoWe are seeking a seasoned Senior Technical Consultant to join our team at Premium Hub CoE, where you will play a key role in delivering expert-level services to our customers in Latin America. Based in SAP Mexico City, this position requires strong technical knowledge of SAP Cloud ALM, SAP Solution Manager, BASIS, and hyperscaler offerings.As an ideal...
-
Senior Technical Consultant
hace 2 meses
Xico, México Citi A tiempo completoJob Overview: As a seasoned technical consultant at Citi, you will collaborate with cross-functional teams to resolve complex technical issues and drive innovation in the financial services sector.About the RoleCiti is seeking an experienced Senior Technical Consultant to join our team. The successful candidate will have 2-5 years of experience in the...
-
Senior Enterprise Support Technical Consultant
hace 5 días
Xico, México Amazon A tiempo completoOverview">At Amazon Web Services (AWS), we are seeking a highly skilled and experienced Technical Account Manager to join our team in driving customer adoption and use of AWS services. This is a technical role that requires strong technical acumen, excellent communication skills, and the ability to work effectively with senior leadership.">About the...
-
Senior Technical Delivery Manager
hace 3 semanas
Xico, México Avaya A tiempo completoAbout Avaya:We are a leading provider of innovative communication solutions, empowering businesses to deliver exceptional customer experiences. Our cutting-edge technology helps organizations engage with their customers and employees in meaningful ways.Job Summary:We are seeking a seasoned Senior Technical Delivery Manager to join our team. As a key member...
-
Senior Technical Project Manager
hace 2 meses
Xico, México Citi A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Senior Technical Project Manager to join our team at Citi. In this role, you will be responsible for leading complex technical projects from initiation to delivery.Key ResponsibilitiesDevelop and implement security measures to ensure successful system design and functionalityConsult with users and...
-
Senior Technical Solutions Specialist
hace 2 meses
Xico, México Zendesk, Inc. A tiempo completoRole OverviewZendesk, Inc. is seeking a seasoned Senior Technical Solutions Specialist to join our Professional Services delivery team.About the RoleWe are looking for an expert in system and technical architecture with a passion for delivering tailored solutions that meet each customer's unique business needs and goals.The ideal candidate will have a strong...
-
Senior Engineering Manager
hace 1 mes
Xico, México Abb A tiempo completo**Senior Engineering Manager - Global Team Leader:**A talented and experienced Senior Engineering Manager is sought by ABB to lead a global team of engineers in the Process Automation Energy Industries division. The ideal candidate will drive team performance to ensure delivery of projects, guiding and coaching the engineering team, and developing their...
-
IT Operations Onsite Support Services Manager
hace 5 días
Xico, México Tevapharm A tiempo completoJob OverviewThe Senior Manager, IT Operations Onsite Support Services role is a critical position that oversees the IT services and infrastructure at Teva Mexico local sites.