Senior IT Support Services Manager

hace 2 días


Xico, México Warner Bros. Discovery A tiempo completo
Company Overview
We bring characters to life at Warner Bros. Discovery, a global leader in media and entertainment. Our company is built on a foundation of innovation, creativity, and collaboration.

Job Description:
This senior leadership role leads critical components of our IT support services, managing the Global Service Desk and technical resources to deliver high-quality support strategies. The ideal candidate will have 8+ years of experience in a related field, preferably in media, entertainment, or business development.

Responsibilities:
  • Manage Global service desk & technical resources to support PC, MacOS, mobile devices, and other technical areas.
  • Plan & manage work responsibilities for Global service desk in the respective region.
  • Responsible for effective team management, team training, and working with international peers to drive a consistent process.

Requirements:
  • Superior analytical and problem-solving skills.
  • Experience developing financial models in Excel and facilitating business discussions.
  • Expert user of Microsoft Office (Excel, PowerPoint, Word) to prepare all documents, presentations, graphs, briefings, and worksheets.

Estimated Salary Range:
$120,000 - $180,000 per annum, depending on experience and qualifications.

About Warner Bros. Discovery:
We are a global leader in media and entertainment, bringing characters to life and creating what's next. Our company culture values innovation, creativity, and collaboration. We offer career-defining opportunities, curated benefits, and tools to explore and grow.

Contact Information:
Please submit your application through our website.

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