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Policy Enforcement Team Lead
hace 2 meses
About the Role
The Policy Enforcement Team Lead will be responsible for leading a team of Policy Enforcement Specialists to deliver timely, accurate, and scaled Policy guidance to support the Moderation & QA teams responsible for the enforcement of our content policies.
Key Responsibilities
- Manage a team of Policy Enforcement Specialists to provide effective policy guidance, manage the market-level rollout of policy changes, maintain up-to-date policy documentation, and ensure all tasks are completed to a high degree of quality and on time;
- Plan and communicate daily/weekly workload to your team of Policy Enforcement Specialists and delegate duties to relevant people;
- Train and develop team members, and monitor performance and progress;
- Support the Head of Policy Enforcement on delivering process improvements, including through projects which develop or enhance the effectiveness with which policies are implemented globally;
- Manage and oversee projects & initiatives to improve policy implementation and enforcement at the market level.
- Support senior leadership by providing insights, analysis, and team feedback in a timely manner;
- Partner with XFN Teams internally to ensure Policy team support for quality and appeal processes at scale;
- Work closely with cross-team leaders and management to provide Policy support for quality improvement efforts.
Requirements
- Minimum Qualifications
- Experience in managing teams with diverse skills / Team Lead / Coaching / Mentoring / Training;
- Strong people management and development skills, leadership skills;
- Natural communicator with great interpersonal skill and full working proficiency in English (verbal & written communication);
- Proven experience of working with cross-functional partners, across different countries/time zones. Including some flexibility with non-standard working hours.
- Preferred Qualifications
- TnS experience as Market Specialist, QA or Moderation Team Leader;
- Data analysis and data visualization tools skills, MS Excel and SQL;
- Project Management experience.
About TikTok
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
