Senior Technical Support Engineer
hace 11 horas
We are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks, Inc. As a key member of our technical support team, you will play a critical role in ensuring the success of our customers by providing top-notch technical support and expertise.
Key Responsibilities- Provide advanced technical support to customers via phone, email, and web, resolving complex issues and providing solutions to ensure customer satisfaction.
- Collaborate with cross-functional teams, including Development, Sales, and Marketing, to ensure seamless customer experiences.
- Develop and maintain technical documentation, including user guides, technical bulletins, and knowledge base articles.
- Stay up-to-date with the latest technologies and trends in cybersecurity, and apply this knowledge to improve customer support and product development.
- Participate in the development and implementation of new products and services, ensuring they meet customer needs and expectations.
- Bachelor's or Master's degree in Computer Science, Engineering, or related field, or equivalent experience.
- 8+ years of experience in technical support, with a strong focus on customer satisfaction and technical expertise.
- Advanced certifications in cybersecurity, such as CCIE, JNCIE, or CISSP, are highly desirable.
- Excellent written and verbal communication skills, with the ability to articulate complex technical issues to both technical and non-technical audiences.
- Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
- Profound knowledge of networking protocols, including TCP/IP, BGP4, OSPF, and Multicast.
- Experience with security protocols, such as IPSEC, SSL-VPN, and NAT, is highly desirable.
Palo Alto Networks, Inc. is a leader in the cybersecurity industry, dedicated to protecting our digital way of life. We are committed to innovation, collaboration, and customer satisfaction, and we are seeking like-minded individuals to join our team.
We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are passionate about cybersecurity and customer support, and you have the skills and experience to succeed in this role, we encourage you to apply.
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