Technical Consulting Services Engineer

hace 3 semanas

Xico, México Cisco Systems A tiempo completo

Why Choose Cisco

We're passionate about our employer and the brand we represent. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real-world impact. You'll be part of a team that cares about its customers, enjoys having fun, and takes part in changing the lives of those in our local communities. Our success is validated through excellent financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

Key Responsibilities

  • Provide technical support for Cisco Enterprise Routing & Switching products to Cisco customers, partners, account teams, and other internal technical support teams.
  • Utilize moderate to complex lab setups to recreate and solve problems.
  • Submit complete and correct defect reports with collaboration and supervision.
  • Work with minimal supervision and exercise judgment within defined procedures to determine appropriate action.
  • Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.

Requirements

  • Fundamental working knowledge of the networking industry, products, and protocols.
  • Some level of experience is preferred in at least two of the following network security products, protocols, and solutions.
  • Bachelor's degree and/or 3-6 years equivalent experience in related fields.
  • Excellent written & verbal communication skills and can present/communicate ideas effectively across different audiences, such as Sales, Customers, or Engineering.
  • Excellent time management.
  • Leverages software skills and tools to configure, deploy, and/or troubleshoot Cisco products and solutions.
  • Ability to drive customer satisfaction and take ownership for customer success.
  • Produces and shares intellectual capital (including documentation and training) within technology and adjacent areas for internal audiences, Global Delivery Partners, and customers.
  • Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).

About Cisco

Cisco Services strives to create value for Cisco customers by providing outcomes that solve key business problems. We do this through a focus on driving growth in our current portfolio while investing in new business models that create lasting differentiation for Customers, Partners, Employees, and Shareholders.

What We Offer

At Cisco, we believe in the power of innovation to change the world. Join our team of talented experts who are passionate about delivering exceptional customer experiences and driving business results. As a Technical Consulting Services Engineer, you'll have the opportunity to work with our cutting-edge technology and collaborate with a talented team to deliver solutions that make a real impact.

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