Technical Consulting Engineer
hace 3 semanas
Job Summary
Cisco Systems is seeking a highly skilled Technical Consulting Engineer to join our team. As a Technical Consulting Engineer, you will be responsible for providing technical support for Cisco security products to customers, partners, and internal technical support teams.
Key Responsibilities
- Provide technical support for Cisco security products to customers, partners, and internal technical support teams.
- Handle a wide variety of technical support problems, from simple application or network configuration fixes to sophisticated troubleshooting and problem resolution.
- Apply moderate to sophisticated lab setups to recreate and tackle problems.
- Submit complete and correct defect reports with collaboration and supervision.
- Work with minimal direction and exercise judgment within defined procedures to resolve appropriate action.
- Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.
Requirements
- Fundamental working knowledge of the networking industry, products, and protocols.
- Some level of experience is preferred in at least two of the following network security products, protocols, and solutions: Cisco Adaptive Security Appliance (ASA) firewalls & vASA.FTD, Firepower, FMC.Cisco IOS Firewall (Zone-Based Firewall), Clustering.
- Cisco Security Manager (CSM).Microsoft Active Directory (AD), Linux, Unix.
- Wireshark and other tools for TCP/IP packet analysis.
- Server and appliance virtualization using VMWare, MS Hyper-V, and KVM.
- Python, Perl, Bash scripting skills would be an added advantage.
Why Cisco
Cisco Systems is a leader in the networking industry, and we are passionate about our employees and the brand we represent. We change the world by connecting everything – people, process, data, and things – and we use those connections to change our world for the better.
We innovate everywhere, from launching a new era of networking that adapts, learns, and protects to building Cisco Services that accelerate businesses and business results. We benefit everyone by empowering every person to be the difference, at work and in our communities.
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