Program Manager

hace 5 días

Ciudad de México, Ciudad de México Amazon A tiempo completo
About the Role

We are seeking a highly skilled Program Manager to join our Amazon Latam team. As a Program Manager, you will play a critical role in driving strategic operational initiatives that positively impact our Sellers.

Key Responsibilities
  • Process Improvement: Identify gaps and pain points in existing processes and drive improvements with local and global teams.
  • Data Analysis: Identify and analyze data on weekly, monthly, and quarterly to isolate issues, test solutions, and prioritize competing program opportunities.
  • Performance Tracking: Set up performance mechanisms and track performance.
  • Program Change Management: Conceptualize and drive program changes.
  • Adoption and Implementation: Drive adoption of internal mechanisms and seller-facing tools that drive long-term benefit.
  • Problem Solving: Dive deep on issues and come up with solutions, working with product teams for long-term implementation.
  • Stakeholder Management: Addressing barriers through problem solving and coordination with stakeholders.
  • Strategy and Roadmap: Gain support for your strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadership.
  • Goal Setting and Progress Management: Creating goals and related metrics, track progress, and manage through obstacles to achieve your objectives.
  • Communication: Communicating performance, articulating root-cause analysis, and linking to specific improvement areas.
  • Best Practices and Benchmarking: Incorporate benchmarks from local competitors as well as best practices and lessons learned from other geographies to define best-in-class customer experience.
  • Escalation Management: Anticipate bottlenecks, provide escalation management, make tradeoffs, and balance business needs versus technical constraints.
Requirements
  • 5+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
  • 2+ years of driving process improvements experience
  • Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field

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