Customer Service Representative and Sales Ambassador

hace 5 días


Xico, México Wundle Mobile A tiempo completo
Transform Customer Experiences with Wundle Mobile

A Rare Opportunity to Excel in a Growing, People-Centred Company

We're seeking a highly skilled Customer Service Representative and Sales Ambassador to join our team at Wundle Mobile. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our valued clients, while also driving sales growth and contributing to the company's mission.

What Makes This Opportunity Exceptional?

  • Competitive Compensation**: Starting at $8 CAD per hour, paid in CAD, with bonus opportunities through sales.
  • Ethical Business Practices**: Our company is built on values of honesty, respect, and making the telecom industry better for everyone.
  • A Rare Path to Growth**: We invest in you. This role offers professional development opportunities and the potential for career advancement based on performance.
  • Flexibility That Empowers You**: Work remotely, part-time, from the comfort of your home in CDMX.
  • True Partnership**: This is a company that listens, learns, and grows with its team members. Your voice will matter.

Your Key Responsibilities:

  1. Connecting with Care**: Delivering outstanding customer service to our valued clients with empathy, professionalism, and a solutions-oriented mindset.
  2. Solving Problems**: Handling inquiries, troubleshooting issues, and resolving concerns quickly and effectively.
  3. Staying Organized**: Performing accurate data entry for shipping and onboarding processes.
  4. Collaborating Closely**: Communicating daily with customers, team members, and even the CEO in an inclusive, supportive environment.
  5. Upholding Standards**: Meeting performance goals and contributing to our company's high service standards.

What We're Looking For:

  • Fluency in English**: Both written and spoken, with exceptional communication skills.
  • Empathy and Problem-Solving**: The ability to see problems from a customer's perspective and resolve them with care.
  • Strong Organizational Skills**: A knack for staying on top of tasks and delivering results.
  • Reliability**: A stable Wi-Fi connection, a computer, and a headset are essential for your success.

Your Success, Measured by Real Impact:

Your performance will be evaluated based on customer satisfaction scores and survey feedback, ensuring you're recognized for the incredible work you do.

Shifts Available:

Your shift will either be:

Monday 9:00 am - 5:00 pm, Tuesday 9:00 am-5:00 pm and Wednesday 9:00 am - 1:00 pm (Eastern time)

OR
- Wednesday 1:00 pm - 5:00 pm, Thursday 9:00 am - 5:00 pm and Friday 9:00 am - 5:00 pm (Eastern time)

These part-time options offer flexibility to accommodate your schedule while ensuring consistent coverage for our customer service needs.



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