Customer Service Representative and Sales Ambassador
hace 5 días
A Rare Opportunity to Excel in a Growing, People-Centred Company
We're seeking a highly skilled Customer Service Representative and Sales Ambassador to join our team at Wundle Mobile. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our valued clients, while also driving sales growth and contributing to the company's mission.
What Makes This Opportunity Exceptional?
- Competitive Compensation**: Starting at $8 CAD per hour, paid in CAD, with bonus opportunities through sales.
- Ethical Business Practices**: Our company is built on values of honesty, respect, and making the telecom industry better for everyone.
- A Rare Path to Growth**: We invest in you. This role offers professional development opportunities and the potential for career advancement based on performance.
- Flexibility That Empowers You**: Work remotely, part-time, from the comfort of your home in CDMX.
- True Partnership**: This is a company that listens, learns, and grows with its team members. Your voice will matter.
Your Key Responsibilities:
- Connecting with Care**: Delivering outstanding customer service to our valued clients with empathy, professionalism, and a solutions-oriented mindset.
- Solving Problems**: Handling inquiries, troubleshooting issues, and resolving concerns quickly and effectively.
- Staying Organized**: Performing accurate data entry for shipping and onboarding processes.
- Collaborating Closely**: Communicating daily with customers, team members, and even the CEO in an inclusive, supportive environment.
- Upholding Standards**: Meeting performance goals and contributing to our company's high service standards.
What We're Looking For:
- Fluency in English**: Both written and spoken, with exceptional communication skills.
- Empathy and Problem-Solving**: The ability to see problems from a customer's perspective and resolve them with care.
- Strong Organizational Skills**: A knack for staying on top of tasks and delivering results.
- Reliability**: A stable Wi-Fi connection, a computer, and a headset are essential for your success.
Your Success, Measured by Real Impact:
Your performance will be evaluated based on customer satisfaction scores and survey feedback, ensuring you're recognized for the incredible work you do.
Shifts Available:
Your shift will either be:
Monday 9:00 am - 5:00 pm, Tuesday 9:00 am-5:00 pm and Wednesday 9:00 am - 1:00 pm (Eastern time)
OR
- Wednesday 1:00 pm - 5:00 pm, Thursday 9:00 am - 5:00 pm and Friday 9:00 am - 5:00 pm (Eastern time)
These part-time options offer flexibility to accommodate your schedule while ensuring consistent coverage for our customer service needs.
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