Customer Service Representative

hace 4 semanas


Xico, México Empereon Marketing A tiempo completo

We are seeking a skilled and customer-focused Customer Service Representative - Sales Specialist to join our team at Empereon Marketing.

The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong passion for providing exceptional customer service. This role requires the ability to multitask, build rapport with customers, and exhibit empathy.

As a Sales Specialist, you will be responsible for assisting existing customers, as well as new sales opportunities, by providing solutions to their needs. You will also be required to maintain relationships with existing customers, review their needs, and suggest additional or alternative products or services.

This is a full-time position that offers a competitive hourly base pay rate of $18-$22 per hour, depending on experience, plus very lucrative commission/bonuses. We offer a variety of shifts, including AM, mid-day, and PM shifts, paid training, benefits, and advancement opportunities.

Key Responsibilities:

  • Maintain relationships with existing customers
  • General knowledge of company, products, and/or services
  • Review needs and suggest/promote/sell additional or alternative products or services
  • Obtain customer information and enter into CRM systems
  • Adhere to QA requirements and utilize call flow
  • Comply with federal and state regulations, as well as company and client policy, with regards to handling consumer confidential information
  • Inbound/Outbound sales experience (call center, retail, door-to-door)
  • First-call resolution
  • Technical PC experience (Windows, preferred)
  • Ability to work independently as well as part of a team
  • Excellent communication skills (Professional demeanor)
  • Ability to build rapport with customers and exhibit empathy
  • Ability to multi-task

What We Offer:

  • Excellent Referral Program
  • Fun and friendly work environment
  • Variety of shifts; AM, Mid, and PM
  • Full-time positions
  • Paid training
  • Benefits
  • Advancement opportunities


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