Customer Service Ambassador

hace 1 mes


Xico, México Trinseo Llc A tiempo completo

At Trinseo LLC, we are seeking an experienced Customer Service Representative to join our team. This is a unique opportunity to work with customers and partners to deliver exceptional service and drive business growth.

Job Overview

The Customer Service Representative will be responsible for managing customer relationships, processing orders, and resolving issues in a timely and professional manner. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong understanding of customer service principles.

Responsibilities

  • Order Management: Process customer orders, manage inventory, and coordinate with internal teams to ensure timely delivery.
  • Customer Advocate: Build and maintain strong relationships with customers, understand their needs, and provide solutions to meet their expectations.
  • Problem Resolution: Investigate and resolve customer complaints in a fair and timely manner.
  • Demand Management: Manage customer demands against product availability, working closely with the supply chain team to optimize material flow.
  • Business Support: Collaborate with the commercial organization to provide support for business strategies, including order readiness facilitation, pricing template oversight, and sales trend analysis.

Qualifications:

  • Bachelor's degree or equivalent experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Fluent in English and Spanish.

Salary: $55,000 - $65,000 per year, depending on experience.

Benefits: Comprehensive health insurance, 401(k) matching, paid time off, and opportunities for career growth and development.



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