ServiceNow Expertise Consultant

hace 4 semanas


Guadalajara, Jalisco, México Flex A tiempo completo

As a key member of our IT team, you will be responsible for overseeing the identification, resolution, and prevention of incidents that affect our Flex business operations.

The ideal candidate will have a strong background in ServiceNow and ITIL practices, with a focus on Incident, Problem, and Change Management.

You will work closely with our service desk, problem management, and change management teams to ensure seamless incident resolution and continuous improvement of our processes.

Responsibilities will include managing escalations, ensuring SLAs are met, and utilizing the ServiceNow platform to monitor, track, and report on incidents and trends.

If you have a strong analytical mind and excellent communication skills, we encourage you to apply for this exciting opportunity.

We celebrate diversity and do not discriminate based on age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law.



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