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Student Support Engineer
hace 2 meses
We are seeking highly motivated Engineering Students to join our Customer Support Team at Ericsson. As a Student Support Engineer, you will have the opportunity to gain hands-on experience in the field of Telecom and develop your skills in providing technical service, troubleshooting, and resolving problems to stabilize and optimize customer networks.
Key Responsibilities
- Manage and resolve Customer Service Requests from contract validation to issue resolution.
- Ensure compliance with CS Delivery Norms and strategies, following the most recent agreed ways of working.
- Investigate, analyze, report, and propose solutions for Product Security related matters as per contract.
- Build and maintain strong Customer Relationships through direct communications and participation in OMNI Chats.
- Contribute to Emergency Situations, facilitating quick restoration of customer networks.
- Plan and ensure contracted Software Implementation in customer networks for optimal performance.
- Drive Add-on-Sales, assisting account teams to expand business with their customers.
- Utilize and regularly update content from the Structured Knowledge Management Process, and actively suggest content improvement.
Requirements
- Engineering students planning to graduate by Summer 2025 (Communications and Electronics, Telecommunications, Telematics, or similar)
- Excellent English Level and communication skills
- Understanding of Networking Concepts
- Linux Basic Knowledge
- Programming skills, scripting, Python Knowledge is a plus
- Leading projects at University is a plus
- Cloud Basic Knowledge
