Cloud Support Engineer

hace 2 semanas

Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon Web Services Mexico S. de R.L. de C.V. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, leveraging your expertise in cloud technologies to resolve complex issues and improve customer satisfaction.

Key Responsibilities
  • Provide technical support to customers via various contact channels, including telephone, email, and web/live chat.
  • Apply advanced troubleshooting techniques to resolve complex issues and provide tailored solutions.
  • Drive initiatives to improve support-related processes and customer experience.
  • Collaborate with internal teams to provide feedback on how to improve our services and work on critical customer problems.
  • Continuously learn and develop new technical skills and professional competencies.
About the Team

AWS Support Engineering is a customer-facing global organization that provides technical support to our customers and internal teams. As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses.

What We Offer
  • A dynamic and inclusive team culture that values diversity and innovation.
  • A comprehensive benefits package, including flexible working hours and opportunities for career growth and development.
  • A chance to work on high-impact projects and collaborate with a global team of experts.

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