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hace 2 meses
The Operations Support Specialist 3 is a key role within Citi's operations team, responsible for providing day-to-day support services to ensure the smooth functioning of our business processes. This entry-level position requires a strong attention to detail and excellent communication skills to effectively collaborate with various stakeholders.
**Key Responsibilities:**
• Maintain accurate and detailed documentation of business processes and procedures
• Identify and escalate process gaps, offering potential solutions to improve efficiency and effectiveness
• Assist with inventory management and workflow needs, prioritizing tasks based on risk and service level
• Support a range of products and services, analyzing problems and formulating solutions through research and investigation
• Ensure accurate and timely account handling, navigating complex databases, spreadsheets, and systems
• Collaborate with team members to complete assigned tasks, promoting a culture of teamwork and open communication
**Requirements:**
• 1 year of relevant experience in a business operations or customer service role
• Proficient computer and typing skills, with the ability to adapt to new technology quickly
• Excellent written and verbal communication skills, with a focus on clear and concise communication
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
**Education:**
• High School diploma or equivalent, with a focus on business or a related field
This role requires a strong understanding of business operations and a passion for delivering exceptional customer service. If you are a detail-oriented and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
