Service Desk Analyst

hace 3 semanas


Xico, México Damco Spain Sl A tiempo completo

Job Summary

We are seeking a highly skilled Service Desk Analyst to join our team at Damco Spain Sl. As a key member of our Technology support Service Desk, you will be responsible for providing exceptional support to our global organisation.

Key Responsibilities

  • Provide technical support for all technology-related activities and initiatives
  • Break/fix assistance for all technology issues, including password and access assistance
  • Escalation of high-priority incidents, including server and network escalations
  • Collaboration with global teams to restore service and identify problems
  • Incident logging and categorisation, including accurate and up-to-date logging of each incident
  • Organising and prioritising tickets based on the level of disruption they cause
  • Escalating incidents and service requests that cannot be resolved within agreed timescales
  • Communication with users, keeping them informed of incident and service request progress
  • Conducting customer/user satisfaction call-backs/surveys as agreed

Requirements

  • Degree in Technology, computer science, information systems, or similar
  • Working experience in a Technology performance analysis and end-user support role
  • Strong understanding of operating systems, software, and devices
  • Knowledge on Information Technology Infrastructure Library (ITIL) practices preferred
  • Strong collaboration, communication, and interpersonal skills in a customer service setting
  • Exceptional analytical and problem-solving skills
  • Excellent organisational and time management skills

About Us

Damco Spain Sl values diversity and is committed to creating an inclusive workplace. We welcome applicants from diverse backgrounds and are proud to be an equal opportunities employer.



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