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Senior Account Receivable Specialist
hace 2 meses
About the Role
The Senior Account Receivable Specialist will be a key member of the AR Collections Team in US Order 2 Cash at Novartis Farmacéutica. This role is responsible for managing complex account receivable portfolios through collaboration with customers, customer service, sales/commercial teams, and other business areas for timely resolution.
Key Responsibilities
- Independently manage complex account receivable portfolios, ensuring timely resolution and minimizing bad debt.
- Request timely payment from assigned portfolios of accounts on invoices, process refunds and adjustments as needed, following departmental approval guidelines.
- Manage all matters related to invoice management, including invoicing, customer calls on past dues, and escalations.
- Participate in meetings with internal stakeholders to ensure AR issues are reviewed and addressed.
- Coordinate meetings with external customers to ensure AR issues are reviewed and addressed.
- Work closely with the Credit Manager on customer behavior and risk.
- Provide account summaries, action items, and communicate account status to executive leadership.
- Generate, review, and track statuses in the Aging Report and Open Transactions reports to ensure all line items are addressed and closed within predefined timeframes.
- Support the critical month-end financial close process and provide timely responses to all Revenue and GL Department inquiries.
- Utilize advanced skills in Excel to accumulate, organize, and report on AR trends, closing periods, and customer summaries.
- Support FRA Operations in designing reports to monitor financial results and compliance (DSO, DDO, % past due, KPIs, compliance cockpits).
- Participate in Continuous Improvement activities to improve daily processes.
- Ensure relevant NFCM controls are met.
Requirements
- Bachelor's/Associate's degree in accounting, finance, or other relevant field or equivalent experience.
- 3-5 years of experience in the role or related.
- Knowledge of Accounts Receivable, including exposure and expertise in invoice collections and refunds.
- Proficiency in Excel.
- Excellent research, problem-solving, and time management skills.
- High level of accuracy, efficiency, and accountability.
- Demonstrated sense of urgency based on business demands.
- Excellent customer service: written and verbal communication skills.
- Ability to build effective relationships with business partners.
- Ability to work independently with minimal supervision.
- Ability to work in a team environment.
- Process Excellence and Continuous Improvement mindset.
- Lean Six Sigma preferred.
- SAP experience preferred.
- Credit risk experience preferred.
- Experience within the Pharmaceutical industry a plus.
Language
Advanced English level