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Senior Account Receivable Specialist

hace 2 meses


Victoria de Durango, Durango, México Novartis Farmacéutica A tiempo completo

About the Role

The Senior Account Receivable Specialist will be a key member of the AR Collections Team in US Order 2 Cash at Novartis Farmacéutica. This role is responsible for managing complex account receivable portfolios through collaboration with customers, customer service, sales/commercial teams, and other business areas for timely resolution.

Key Responsibilities

  • Independently manage complex account receivable portfolios, ensuring timely resolution and minimizing bad debt.
  • Request timely payment from assigned portfolios of accounts on invoices, process refunds and adjustments as needed, following departmental approval guidelines.
  • Manage all matters related to invoice management, including invoicing, customer calls on past dues, and escalations.
  • Participate in meetings with internal stakeholders to ensure AR issues are reviewed and addressed.
  • Coordinate meetings with external customers to ensure AR issues are reviewed and addressed.
  • Work closely with the Credit Manager on customer behavior and risk.
  • Provide account summaries, action items, and communicate account status to executive leadership.
  • Generate, review, and track statuses in the Aging Report and Open Transactions reports to ensure all line items are addressed and closed within predefined timeframes.
  • Support the critical month-end financial close process and provide timely responses to all Revenue and GL Department inquiries.
  • Utilize advanced skills in Excel to accumulate, organize, and report on AR trends, closing periods, and customer summaries.
  • Support FRA Operations in designing reports to monitor financial results and compliance (DSO, DDO, % past due, KPIs, compliance cockpits).
  • Participate in Continuous Improvement activities to improve daily processes.
  • Ensure relevant NFCM controls are met.

Requirements

  • Bachelor's/Associate's degree in accounting, finance, or other relevant field or equivalent experience.
  • 3-5 years of experience in the role or related.
  • Knowledge of Accounts Receivable, including exposure and expertise in invoice collections and refunds.
  • Proficiency in Excel.
  • Excellent research, problem-solving, and time management skills.
  • High level of accuracy, efficiency, and accountability.
  • Demonstrated sense of urgency based on business demands.
  • Excellent customer service: written and verbal communication skills.
  • Ability to build effective relationships with business partners.
  • Ability to work independently with minimal supervision.
  • Ability to work in a team environment.
  • Process Excellence and Continuous Improvement mindset.
  • Lean Six Sigma preferred.
  • SAP experience preferred.
  • Credit risk experience preferred.
  • Experience within the Pharmaceutical industry a plus.

Language

Advanced English level