Fleet Solutions Expert
hace 2 semanas
Element es un líder en la gestión de flotas, y estamos buscando a personas apasionadas y cualificadas para unirse a nuestro equipo.
Nuestro equipo de Gestión de Flota y Soluciones es responsable de la resolución de cualquier requerimiento operativo del cliente, proponiendo mejoras en procesos alineados a la Compliance y Políticas del cliente, asegurando un desempeño operativo sustentable y planes de acción cuando sea requerido.
Actividades:
- Manejo del Producto Completo desde una perspectiva de Operaciones para resolver cualquier requerimiento de los clientes Estratégicos (gestionados a través de los Gerentes de Flotilla) asignados a su Portafolio con un Seguimiento extraordinario.
- Creación, análisis y presentación de reportes Operativos con métricas de Desempeño de los clientes (periodicidad mensual).
- Resolución y Escalación en tiempo y forma (con el área de Operaciones y/o Comercial) de cualquier situación que comprometa la relación de negocio y trabajar en conjunto con el In-Plant (Si aplica) y áreas Operativas de Element.
- Mantener una relación ejecutiva, constante y proactiva con los clientes asignados en su portafolio, y con las áreas de Element; logrando incrementar resolución de situaciones operativas durante el primer contacto (FTR).
Calificaciones
-Educación y Experiencia
- Licenciatura, preferentemente en Admin. De Empresas, Industria de la hospitalidad o Ingeniería (titulado).
- Bilingüe: Español / Inglés.
- Al menos 3 años de experiencia en Servicio a Clientes (Preferentemente en modalidad de manejo de Portafolio de Clientes, KAM o puesto Similar).
- Experiencia en Leasing (Preferentemente de Vehículos).
- Disponibilidad para Viajar.
- Conducción de Vehículos ligeros.
-Conocimientos y Competencias
Fuertes habilidades de Liderazgo (formal o informal).
Excelente comunicación verbal y escrita.
Abierto al cambio con enfoque en soluciones; en ocasiones con información parcial.
Toma de decisión bajo presión con análisis de riesgo.
Excelente seguimiento a tareas y rápido aprendizaje.
Trabajo en equipo y Cooperación.
Qué te ofrece Element
• Una cultura de innovación, empoderamiento, toma de decisiones y responsabilidad.
• Beneficios de salud y bienestar integral que atienden las necesidades de ti y de tu familia y fomentan una cultura de bienestar.
• Beneficios y comodidades adicionales, incluidos programas de tiempo pagado (vacaciones, baja por enfermedad y días festivos).
Candidatos deben estar dispuestos a cumplir con un chequeo de antecedentes previo a la contratación.
Element Fleet Management y sus subsidiarias completamente propiedad son un empleador igualitario comprometido con la diversidad, la igualdad, la inclusión y el pertenecimiento. Estamos emocionados de considerar a todos los candidatos calificados para empleo sin tener en cuenta la raza, el color, la religión, la identidad de género, la edad, el sexo, la orientación sexual, la discapacidad, el origen nacional, el estatus aborigen/nativo americano, el estatus de veteranos protegidos u otros factores legítimamente protegidos. Los adaptadores relacionados con la discapacidad están disponibles durante el proceso de solicitud y entrevista. Si requieres un adaptador con nuestro proceso de contratación por favor envía un correo electrónico a o llama al 55 5018 7100.
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