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Customer Support Representative

hace 1 mes


Monterrey, Nuevo León, México Vontier A tiempo completo
Job Overview

The Customer Support Representative is responsible for delivering exceptional customer service to our clients, ensuring timely and efficient resolution of their technical issues. This role requires strong communication skills, problem-solving abilities, and a passion for delivering high-quality support.

Key Responsibilities
  • Provide technical assistance via phone, email, and chat channels to customers experiencing difficulties with our fleet management solutions.
  • Analyze customer requests, identify root causes, and implement effective solutions to resolve issues.
  • Work collaboratively with internal teams to escalate complex cases and ensure seamless customer experience.
  • Maintain accurate records of customer interactions, including issue resolution and follow-up actions.
  • Develop and maintain in-depth knowledge of our fleet management products and services to provide expert guidance to customers.
  • Continuously improve processes and procedures to enhance customer satisfaction and reduce response times.
Requirements
  • 2+ years of experience in customer-facing roles, preferably in the technology or logistics industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work independently and as part of a team to achieve shared goals.
  • Familiarity with GPS products and mobile devices is an asset.
  • Passion for delivering exceptional customer service and a commitment to ongoing learning and development.
About Vontier

Vontier is a leading provider of software-as-a-service (SaaS) solutions for managing mobile assets. Our innovative technology enables companies to optimize their operations, reduce risk, and drive business growth. With a global presence and a reputation for excellence, we offer a dynamic and rewarding work environment for talented individuals who share our passion for innovation and customer satisfaction.

Estimated Salary: $60,000 - $80,000 per year