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Customer Service Representative

hace 1 mes

Guadalajara, Jalisco, México Helpware A tiempo completo

**About Us**
We're a company that puts people first. Our mission is to deliver exceptional customer service while maintaining a positive work environment. We believe that happy employees provide the best service to our clients.
We created Helpware to change the way business is done in the outsourcing industry. We prioritize employee satisfaction and well-being, which in turn leads to high-quality service for our clients.

**Job Summary**:

We're seeking a passionate and dedicated customer service professional to join our team. As a Helpware customer support specialist, you'll be responsible for providing personalized and memorable experiences for our clients and customers. You'll be the face of our company, and we're looking for someone who can deliver exceptional service while maintaining a positive attitude.

**Key Responsibilities**:

- Respond to customer inquiries and concerns in a professional and timely manner
- Utilize strong problem-solving and troubleshooting skills to resolve issues efficiently
- Develop and maintain effective written communication skills to ensure clear and concise responses
- Prioritize tasks and manage time effectively to meet deadlines
- Collaborate with the team to achieve common goals and objectives
- Perform other tasks as necessary to ensure the success of the team

**Requirements**:

- At least 1+ years of BPO experience in customer service
- Excellent verbal and written communication skills in business terms
- Ability to maintain confidentiality and handle sensitive information with discretion
- Enjoyment of working with people and solving problems
- Strong organizational and time management skills
- Ability to multitask and prioritize tasks effectively
- Quick thinking and adaptability
- Courteous and professional demeanor

**What We Offer**:

We provide a comprehensive benefits package, including social security, vacations, and bonuses. We also offer opportunities for growth and development, as well as a positive and supportive work environment.