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Collections Representative
hace 2 meses
We are seeking a diligent and results-driven Collections/ Customer Support Agent to join our team at American Telemarketing Solutions.
The Agent plays a crucial role in maintaining positive relationships with clients while effectively recovering outstanding balances.
Key Responsibilities- Contacting Debtors:
- Initiate contact with debtors through phone calls.
- Conversational English and comprehension is required.
- Clearly communicate the nature of the debt and establish a cooperative dialogue.
- Negotiating Payment Plans:
- Assess the financial situation of debtors and negotiate realistic and achievable payment plans.
- Provide information on alternative payment options to facilitate debt resolution.
- Documentation and Reporting:
- Maintain accurate and detailed records of all communication with debtors.
- Generate reports on collections activities, outstanding balances, and progress towards collection goals.
- Compliance:
- Ensure compliance with relevant laws and regulations governing debt collection practices.
- Follow ethical and legal standards in all interactions with debtors.
- Customer Service:
- Address debtor inquiries and concerns in a professional and courteous manner.
- Provide assistance and guidance to help debtors understand their financial obligations.
- High school diploma or equivalent.
- Proven experience as a customer service agent.
- Some understanding of debt collections is preferred.
- Experience with SAP, or other CRMs is a Plus.
- Excellent negotiation and communication skills.
- Ability to work independently and as part of a team.
- Proficient in using collection softwares and or Microsoft Office Suite.
- Strong interpersonal and communication skills.
- Persuasion and negotiation skills.
- Detail-oriented with strong organizational abilities.
- Ability to work under pressure and meet targets.
- Problem-solving and decision-making skills.
Full-time position.
$10, $11,000.00 per month.
Monday to Friday.
Rotating shift.
8-hour workday.
Free beverages.
Relocation to Mexico City, CDMX is required.
Advanced English proficiency is required.
On-site work.
