Assistant Collections Manager

hace 3 semanas


Xico, México Goodleap A tiempo completo
About Goodleap

We are a mission-driven company that provides friendly financing options for those who dream of living a more sustainable lifestyle and want to save money using modern technology. Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless.

We are creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners that want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we are revolutionizing the home improvement industry and protecting our only planet.

As part of our world-positive initiative, we are also the official sponsor of GivePower - a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world.

Job Summary

The Assistant Collections Manager will be responsible for coaching, training, and developing collectors into strong negotiators while providing an excellent customer experience. The ideal candidate will be able to effectively motivate collectors, ensure high morale, and achieve monthly goals.

Key Responsibilities
  • Monitor, train, and develop collectors to maximize results while ensuring all policies and procedures are followed.
  • Hold collectors accountable to performance expectations, productivity, attendance policy, and quality scores.
  • Motivate collectors to achieve success and create a team atmosphere.
  • Audit collection activities to ensure maximum results and partner with leadership to recommend changes to enhance strategies to help lower delinquency.
  • Conduct daily/weekly/monthly call calibrations, account reviews, and performance reviews with all direct reports.
  • Manage workload (queues and dialer campaigns) to ensure daily/monthly targets are achieved.
Requirements
  • Minimum 5 years of experience in collections, financial services, or a relevant field.
  • Minimum 3 years of experience in a consumer collection management role.
  • Minimum 3 years of call center management experience.
  • Advanced proficiency with computer functions with MS office suite strongly preferred.
  • Ability to lead or manage 10-15 high-performing front-line representatives.
  • Exceptional communication skills, including verbal, written, one-on-one, and team.
  • Knowledge of collection industry regulations.
  • Ability to collaborate across departments to resolve customer concerns.
  • Strong leadership skills to motivate employees to achieve success.
  • Excellent problem-solving skills.
  • Goal-oriented, focusing on both short and long-term visions.
  • Understanding of good collection practices and procedures.
  • High School Diploma or GED required.
  • Bilingual preferred (English/Spanish).
Location and Compensation

Location: Mexico City, Mexico

Compensation: MXN $35,000 - $50,000/month DOE


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