Collections Team Lead

hace 3 semanas


Xico, México Citi A tiempo completo

Job Summary

Citi is seeking a highly skilled and experienced Collections Team Lead to join our team. As a key member of our operations team, you will be responsible for assisting day-to-day operations of the call center area to ensure smooth workflow and achieve predetermined goals.

Responsibilities

  • Assist manager with coaching a team of representatives in a manner that ensures high-quality customer care, focused on building and retaining valuable customer relationships.
  • Build effective and strong teams committed to delivering world-class customer care and achieving organizational goals.
  • Accurately assess strengths and development needs of employees, providing timely and specific feedback and performance management.
  • Identify and analyze escalated problems and provide guidance to team members for resolution.
  • Negotiate solutions and act as a liaison with internal and external customers when necessary.

Qualifications

  • Strong communication skills and solid PC skills.
  • Ability to make sound business decisions and strong performance management abilities.
  • Solid leadership skills and ability to direct and motivate staff with integrity and ethics.
  • Interpersonal skills and ability to work in a team environment.

Education

  • Bachelor's degree.
  • Desirable knowledge in Extrajudicial Collections, External Collection Agencies, and Portfolio SME and Mortgage.

Citi is an Equal Opportunity Employer

Citi is committed to diversity and inclusion. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.


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