Customer Experience Representative

hace 3 semanas


Zapopan, Jalisco, México Intugo A tiempo completo
Job Title: Customer Experience

We are seeking a highly skilled and experienced Customer Experience professional to join our team at Intugo. As a Customer Experience representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Responsibilities:
  • Take inbound calls from customers related to different customer services situations
  • Take payments and guide customers to make payments on their own
  • Read loan balances and make payment adjustments
  • Commit to first-call resolution with a sense of urgency and maximum professionalism
  • Ensure delivery of excellent customer service through fast and accurate processing of calls, communication, and coordinating with other departments to resolve inquiries
  • Answer insurance-related questions, including claims status and basic claims information
  • Knowledge of company insurance requirements and exception policies for outside insurance
  • Provide customers with details of benefits and coverages of the company collateral protection insurance
Shift and Salary:

08:00-18:00 or 11:00-20:00, with days off on Sunday and one day during the week. Salary: $16,500.00 per month, plus a $4,500.00 monthly bonus, 2% savings fund, and $1,400.00 food stamps. 20-day Christmas bonus.

Language: English (required). Work Location: In person.



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