Customer Experience Representative
hace 3 semanas
We are seeking a highly skilled and experienced Customer Experience professional to join our team at Intugo. As a Customer Experience representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Responsibilities:- Take inbound calls from customers related to different customer services situations
- Take payments and guide customers to make payments on their own
- Read loan balances and make payment adjustments
- Commit to first-call resolution with a sense of urgency and maximum professionalism
- Ensure delivery of excellent customer service through fast and accurate processing of calls, communication, and coordinating with other departments to resolve inquiries
- Answer insurance-related questions, including claims status and basic claims information
- Knowledge of company insurance requirements and exception policies for outside insurance
- Provide customers with details of benefits and coverages of the company collateral protection insurance
08:00-18:00 or 11:00-20:00, with days off on Sunday and one day during the week. Salary: $16,500.00 per month, plus a $4,500.00 monthly bonus, 2% savings fund, and $1,400.00 food stamps. 20-day Christmas bonus.
Language: English (required). Work Location: In person.
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