Operational Change Manager

hace 4 semanas


Tepotzotlán, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

About the Role

The Change Manager is a key member of the Fulfillment Center's Leadership Team, driving and supporting site performance and network initiatives. This role actively manages a team of training specialists and Quality Managers, ensuring the work of the team is aligned to meet internal customer needs.

By partnering with operations, building support teams, Senior Leadership, and external customers, the Change Manager drives positive impacts on key business metrics, including safety, quality, productivity, and customer experience.

The Change Manager owns the Inventory Control and Quality Assurance (ICQA) of our fulfillment center and oversees the day-to-day operations of the learning organization within the Fulfillment Center. This includes associate and manager onboarding/training and compliance with policies, procedures, and standards.

Key Responsibilities

  • Maintains safety and compliance training, ensuring targeted safety metrics are achieved or exceeded.
  • Manages their department to established Benchmark standards, auditing and implementing actions to sustain and improve department performance.
  • Sets and communicates goals and objectives across multiple teams, including Finance, Operations, Support, and Business Partners.
  • Effectively contributes to the operational strategy, including both financial and learning inputs/outputs.
  • Uses available data and tools to analyze and construct strategic plans that maintain and/or improve performance.
  • Is a Continuous Improvement SME.
  • Ensures processes and changes are communicated and that teams are prepared for implementation and adoption.
  • Simplifies complex information to construct executable plans.
  • Effectively composes verbal and written communication and identifies the appropriate forum for each.

Coordination and Synchronization of Continuous Improvement / Change Management

  • Coordinates top-down projects, site-level initiatives, continuous improvement actions to drive full implementation.
  • Serves as the primary site-level point of contact for ACES, PE, and Programs continuous improvement teams to coordinate completion of network actions at the site.
  • Validates and prioritizes site-level continuous improvement projects and actions, including entitlement and resource coordination.
  • Trains and enforces proper change management and change approval standards for all projects.
  • Chairs a bi-weekly change management/continuous improvement meeting, including all stakeholders (WHS, RME, IT, Procurement, ICQA, IB, and OB Sr. Ops).
  • Documents and communicates site-level continuous improvement wins to the network through the PE and Programs teams (change approval and communication submissions).
  • Establishes tracking and reporting mechanisms to drive compliance and standardize processes across shifts.
  • Oversees the overall management of ICQA and Learning departments through AMs and Learning Coordinators.
  • Develops ICQA AMs to effectively lead, plan, and execute ICQA operations.
  • Develops ICQA AMs to deep dive, report, and partner with IB and OB operators to drive quality improvement.
  • Develops Learning AMs/Learning Coordinators to effectively plan and execute onboarding and training through learning trainers and ambassadors.

Requirements

  • A completed Bachelor's Degree from an accredited university.
  • 5+ years of related experience, including quality control, data analysis, change management, team building, and leading with and without authority.
  • Willingness to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays.
  • Relevant experience in people management and development.
  • Experience working in complex and large assignments, driving project collaboration across different teams, businesses, and stakeholders.
  • Spanish and English fluency.

Preferred Qualifications

  • Master's Degree in a related field.
  • Experience in managing an operation leading process improvements through Lean process, Kaizen, and Six Sigma principles.
  • Background in logistics and previous Learning, Inventory Control, and Quality Assurance Management experience, or similar environment.


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