Change Manager, Fulfillment Operations Specialist
hace 4 semanas
The Change Manager is a key member of the Fulfillment Center's Leadership Team, driving and supporting site performance and network initiatives. This role is responsible for managing a team of training specialists and Quality Managers, ensuring their work is aligned to meet internal customer needs.
Key Responsibilities- Maintain safety and compliance training, ensuring targeted safety metrics are achieved or exceeded.
- Manage the department to established Benchmark standards, auditing and implementing actions to sustain and improve department performance.
- Set and communicate goals and objectives across multiple teams, including Finance, Operations, Support, and Business Partners.
- Contribute to the operational strategy, including both financial and learning inputs/outputs.
- Analyze and construct strategic plans using available data and tools to maintain and/or improve performance.
- Ensure processes and changes are communicated and that teams are prepared for implementation and adoption.
- Simplify complex information to construct executable plans.
- Effectively compose verbal and written communication and identify the appropriate forum for each.
- A completed Bachelor's Degree from an accredited university.
- 5+ years of related experience, including quality control, data analysis, change management, team building, and leading with and without authority.
- Willingness to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays.
- Relevant experience in people management and development.
- Experience working in complex and large assignments, driving project collaboration across different teams, businesses, and stakeholders.
- Spanish and English Fluency.
- Master's Degree in a related field.
- Experience in managing an operation, leading process improvements through Lean process, Kaizen, and Six Sigma principles.
- Background in logistics and previous Learning, Inventory Control, and Quality Assurance Management experience, or similar environment.
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Change Manager, Fulfillment Operations Specialist
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