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IT Support Specialist
hace 2 meses
About Monks Associates Inc.
We are a dynamic and growing company seeking a skilled IT Support Specialist to join our team in Mexico City. As a key member of our IT department, you will play a vital role in ensuring the smooth operation of our computer systems and networks.
Key Responsibilities:
- System Installation & Configuration: Install, configure, and maintain computer hardware, software, and networking systems to ensure optimal performance.
- First-Line Support: Provide timely and effective troubleshooting support to our team members, resolving technical issues and ensuring minimal downtime.
- User Management: Manage user accounts, oversee printer networks, and ensure seamless operations to support our digital production processes.
- Security Compliance: Monitor, manage, and report on security processes and policies to ensure compliance and protect our company's assets.
Requirements:
- Customer Service Background: 1+ years of experience in customer service, with a focus on technical support.
- Technical Proficiency: Knowledge of Windows, Mac, and Linux operating systems.
- Language Skills: Intermediate English (B1/B2) is desirable.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
- A competitive salary and benefits package.
