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hace 2 meses
Helpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.
We specialize in offering top-notch Customer Experience and Operational Support to modern businesses.
Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value.
Job SummaryWe are seeking a highly motivated and detail-oriented Customer Success Associate to join our team.
The ideal candidate will be a self-starter who thrives in an ambiguous environment with an ever-changing product.
Key Responsibilities:
- Troubleshoot basic issues and think creatively when solutions are unclear.
- Utilize a specialized form-building tool to convert submitted PDF/ Word Documents into a digital format.
- Enter, analyze, and report on various groups of data.
- Provision new user accounts to support the Onboarding Team.
- Be a resource and connection for the rest of the organization (Support, Sales, Onboarding, Product, Engineering, etc...).
- Collaborate with cross-functional teams to solve customer problems.
- 1+ years experience in an office setting, clerical work, or applicable technology-based role.
- Experience in data entry or document conversion is a plus.
- Direct customer service experience is a plus.
- Strong verbal and written communication skills.
- High attention to detail.
- Ability to be self-motivated and operate in ambiguous situations.
- Effective time management.
- Strong self-starter.
- Strong written and verbal communication.
- Resourceful.
- Naturally Curious.
- Detail-oriented.
- Team Player.
