Technical Product Engineer
hace 4 semanas
**About Us**
Progressive Automations is a leading manufacturer and distributor of linear actuators and home/office automation solutions. With over a decade of experience, we strive to innovate and deliver premium quality products at an affordable price.
**Job Summary**
We are seeking a Technical Product Engineer to join our B2C Team. As a key member of our team, you will provide exceptional technical support to our customers, ensuring their needs are met with a positive and professional attitude.
**Responsibilities**
Respond to customer inquiries and provide technical support via phone, email, or chat
Utilize up-selling and cross-selling techniques to promote Progressive Automations products
Collaborate with colleagues to resolve technical issues and improve product documentation
Stay up-to-date with industry trends and product knowledge to provide expert advice to customers
**Requirements**
Diploma/Degree in Electronics, Mechanical, or Mechatronics Engineering or equivalent
Previous experience in a technical product engineering role, customer support, or a related field
Strong organizational skills and ability to prioritize tasks effectively
Excellent English communication skills, both written and oral
Experience working with CRMs and sales enablement platforms, like HubSpot, and familiarity with ERP systems, such as NetSuite
**What We Offer**
Competitive Salary Package
Vertical Advancement Opportunities with a rapidly growing company
Energetic, fun, and collaborative work environment
Training Provided
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