Audio and Video Support Specialist
hace 1 mes
A career at Harman International offers the opportunity to grow, make a difference, and be proud of the work you do every day. We are a technology leader that is rapidly on the move, filled with people who are focused on making life better. Innovation, inclusivity, and teamwork are part of our DNA.
About the Role:
This position is within Harman's Professional Division. As a Technical Support Agent, you will provide technical information to consultants, dealers, and end-users in English, verbally and written, relevant to the Harman Professional brands.
Job Description:
- Manage technical support coordination activities.
- Supervise and mentor TS Coordinator team members.
- Answer first-level technical questions and audio, video, and lighting products, and transfer/escalate tier 2 and 3 inquiries to product experts within Technical Support.
- Contribute to internal and external knowledge bases, and be a power user in finding relevant articles and directing customers to solutions.
Requirements:
- Associate degree or two years' education in a technical field.
- Or minimum two years' experience in a technical or customer service role; preference given for Audio, Video, or Lighting experience.
- Two years' experience supervising other employees.
- English fluency, oral and written.
Salary: $60,000 - $80,000 per year
Benefits:
- Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location.
- Access to employee discounts on world-class Harman and Samsung products.
- Extensive training opportunities through Harman University.
- Competitive wellness benefits.
- Tuition Reimbursement.
- Access to Harman Campus Fitness Center and Cafeteria.
HARMAN is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training, and competitive compensation.
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