Audio and Video Support Specialist

hace 1 mes


Tijuana, Baja California, México Harman International A tiempo completo

A career at Harman International offers the opportunity to grow, make a difference, and be proud of the work you do every day. We are a technology leader that is rapidly on the move, filled with people who are focused on making life better. Innovation, inclusivity, and teamwork are part of our DNA.

About the Role:

This position is within Harman's Professional Division. As a Technical Support Agent, you will provide technical information to consultants, dealers, and end-users in English, verbally and written, relevant to the Harman Professional brands.

Job Description:

  • Manage technical support coordination activities.
  • Supervise and mentor TS Coordinator team members.
  • Answer first-level technical questions and audio, video, and lighting products, and transfer/escalate tier 2 and 3 inquiries to product experts within Technical Support.
  • Contribute to internal and external knowledge bases, and be a power user in finding relevant articles and directing customers to solutions.

Requirements:

  • Associate degree or two years' education in a technical field.
  • Or minimum two years' experience in a technical or customer service role; preference given for Audio, Video, or Lighting experience.
  • Two years' experience supervising other employees.
  • English fluency, oral and written.

Salary: $60,000 - $80,000 per year

Benefits:

  • Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location.
  • Access to employee discounts on world-class Harman and Samsung products.
  • Extensive training opportunities through Harman University.
  • Competitive wellness benefits.
  • Tuition Reimbursement.
  • Access to Harman Campus Fitness Center and Cafeteria.

HARMAN is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training, and competitive compensation.



  • Tijuana, Baja California, México Bose A tiempo completo

    About Bose">Bose is a global leader in high-performance audio and home speaker systems, dedicated to delivering exceptional sound experiences. For nearly 60 years, our passion for innovation has driven us to push the boundaries of what's possible.">Job Overview">We are seeking an experienced Technical Audio Solutions Specialist to join our engineering team...


  • Tijuana, Baja California, México Integon A tiempo completo

    At Integon, we offer a competitive salary of $65,000 - $85,000 per year.As a Desktop Integration Specialist at Integon, you will be responsible for providing technical support and resolving complex issues related to computer operations and networks. This includes installations, moves, adds, system status, and basic video and audio-conferencing end-user...


  • Tijuana, Baja California, México Bose A tiempo completo

    We believe that sound is the most powerful force on earth, and at Bose, we're passionate about making it a little more magical. Our engineering team thrives on creating products that provide transformative sound experiences.As an Audio Configuration Specialist, you will be responsible for guiding and supporting Product Development Teams on Change Management...


  • Tijuana, Baja California, México Hussmann Technologies De Baja California, S.A. De C.V. A tiempo completo

    About Hussmann Technologies De Baja California, S.A. De C.V.Hussmann Technologies De Baja California, S.A. De C.V. is a renowned manufacturer of refrigerators from various international brands. We are seeking an experienced IT professional to join our team as a Senior IT Support Specialist.Job Title: Senior IT Support SpecialistEstimated Salary: $30,000 -...


  • Tijuana, Baja California, México Tech Domain A tiempo completo

    **Job Overview:**We are looking for an experienced IT & Network Support Specialist to join our team at Tech Domain. The ideal candidate will have a strong background in IT Infrastructure Library and Windows Server Administration, with a focus on utilizing programming techniques for various initiatives.The successful candidate will be responsible for...


  • Tijuana, Baja California, México Enovis A tiempo completo

    Job Title: Custom Support Specialist - Orthopedic Solutions We are seeking a highly motivated and detail-oriented individual to join our team as a Custom Support Specialist in Orthopedic Solutions. In this role, you will work closely with customers, providing exceptional support and guidance to ensure their satisfaction with our products. As a Custom...


  • Tijuana, Baja California, México Thermo Fisher Scientific A tiempo completo

    Company OverviewWe are a leading life sciences solutions company, dedicated to accelerating discovery and solving complex analytical challenges. Our collaborative environment encourages innovative thinking and drives exceptional results.Job SummaryAs an Administrative Support Specialist, you will play a vital role in our Talent Acquisition team, providing...


  • Tijuana, Baja California, México Citi A tiempo completo

    Citi is a leading financial institution with a commitment to excellence and innovation. As a Senior Operations Support Specialist, you will play a vital role in providing exceptional support services to our clients.**Job Summary:**The Senior Operations Support Specialist is an intermediate-level position responsible for delivering high-quality operations...


  • Tijuana, Baja California, México Usa Vein Clinics A tiempo completo

    We are seeking a highly skilled IT professional to join our team at Usa Vein Clinics, based in Playas de Tijuana, Tijuana, B.C. As an IT Helpdesk Support Specialist, you will play a critical role in ensuring the smooth operation of our computer systems and networking infrastructure.Key Responsibilities:Collaborate with corporate support teams to resolve...


  • Tijuana, Baja California, México Fixity Technologies A tiempo completo

    About the JobWe are seeking a highly skilled Technical Support Specialist to join our team at Fixity Technologies.As a key member of our global support team, you will provide exceptional technical support to our customers, troubleshooting and resolving complex issues with our software and systems.


  • Tijuana, Baja California, México Tacna Vapotherm A tiempo completo

    Company OverviewTacna/Vapotherm is a leading provider of innovative medical technology, committed to delivering high-quality products and services that improve patient outcomes.Job SummaryWe are seeking an experienced Technical Support Specialist to join our team. This role will provide technical assistance and support related to computer systems, hardware,...


  • Tijuana, Baja California, México Thermo Fisher Scientific A tiempo completo

    **Company Overview**Thermo Fisher Scientific Inc. is a world leader in serving science, with innovative solutions for analytical instruments, laboratory equipment and software.As a Maintenance Support Specialist at Thermo Fisher Scientific, you will be part of our Engineering team responsible for maintaining and improving the efficiency of our manufacturing...


  • Tijuana, Baja California, México Iron Service Global Inc A tiempo completo

    Job SummaryWe are seeking a skilled Desktop Support Specialist to join our team at Iron Service Global Inc. As an IT Field Technician, you will be responsible for providing top-notch technical support to our clients.About the RoleThis is a unique opportunity to work in a fast-paced environment where no two days are the same. You will be working on-site,...


  • Tijuana, Baja California, México North American Production Sharing De México A tiempo completo

    OverviewNorth American Production Sharing De México is seeking a highly skilled and motivated Recruitment Support Specialist to support our Indirect Recruitment Department.The selected candidate will be responsible for job posting in various job boards, providing job references, and applying psychometric tests through the system.Job DescriptionThis role...

  • IT Support Specialist

    hace 2 meses


    Tijuana, Baja California, México Ultrasign De Mexico, S.A. De C.V. A tiempo completo

    OverviewUltrasign De Mexico, S.A. De C.V. is seeking a highly skilled and experienced IT Support Specialist to join our team in this challenging role as Help Desk Engineer.


  • Tijuana, Baja California, México Ntt Data A tiempo completo

    Job SummaryWe are seeking a skilled IT Field Support Specialist to join our team in Mexico (MX). As a key member of our technical support team, you will be responsible for providing on-site technical assistance and support for desktops, notebooks, and printers.The ideal candidate will have basic knowledge of Windows operating systems and excellent client...


  • Tijuana, Baja California, México Jonckers A tiempo completo

    About the RoleAt Jonckers, we are seeking an experienced IT Helpdesk Engineer to join our global team. As a Technical Support Specialist for Latin America, you will be responsible for delivering exceptional customer service and technical support to our clients in the region.We offer a competitive salary of $60,000 per year, plus additional benefits including...


  • Tijuana, Baja California, México Citi A tiempo completo

    Citi seeks a highly motivated and detail-oriented Financial Operations Support Specialist to join our team. This is an intermediate level position responsible for providing day-to-day operations support in alignment with Citi's operations support infrastructure and processes.**Job Responsibilities:**We are looking for an individual who can provide...


  • Tijuana, Baja California, México Mitek Usa Inc A tiempo completo

    We are seeking a highly skilled Building Industry Innovator to join our team as a Technical Trainer and Support Specialist. This is a fantastic opportunity for a motivated individual with strong technical expertise to make a meaningful contribution to the building industry.About Mitek USA IncMitek USA Inc is a leading provider of software solutions for the...


  • Tijuana, Baja California, México Iron Systems A tiempo completo

    Job Summary:We are seeking an experienced Desktop Devices Support Specialist to join our team at Iron Systems.About the Role:This is a key position responsible for providing exceptional support services for desktop devices, ensuring seamless operations and minimizing downtime.Main Responsibilities:Manage incidents related to desktop devices, hardware,...