Technical Solutions Expert
hace 2 semanas
We're a global leader in AI-powered software solutions, empowering the world's top energy, chemical, and engineering companies to succeed in their digital transformation.
Our mission is to make operations more efficient, reduce environmental impact, and drive innovation. We offer a collaborative environment, opportunities for growth, and a commitment to excellence.
The RoleThis Technical Solutions Expert position plays a critical role in our Customer Support and Training team, responsible for resolving complex customer issues and providing high-quality training classes on AspenTech's proprietary software.
You will:
- Provide exceptional customer service, driving user engagement and product usage through loyalty-inspiring experiences;
- Troubleshoot and resolve technical problems reported by customers using AspenTech's software;
- Escalate customer issues and drive resolution cross-functionally within AspenTech;
- Deliver intermediate-advanced level training classes based on engineering principles and industrial processes;
- Conduct pre-sales consultations to identify business problems and articulate AspenTech's products as solutions;
- Develop strong relationships with customers, understanding their business needs and challenges;
- Collaborate with other functions to maintain and develop business opportunities;
- Coach fellow team members to enhance their technical skills.
To be successful in this role, you'll need:
- A Bachelor's or Master's degree in Chemical Engineering or a related discipline;
- A strong understanding of Chemical Engineering principles;
- Knowledge and experience of chemical and manufacturing business processes in the refining, chemical, pharmaceutical, or process industries;
- A minimum of 5+ years of relevant experience preferred, with university experience counting towards this requirement;
- Previous experience with AspenTech software or other advanced tools from another vendor is a plus;
- Strong written and verbal communication skills to present complex information clearly;
- The ability to identify opportunities that create value for customers with a strong customer-first mindset;
- Ability to manage multiple responsibilities and competing priorities;
- Ability to travel (less than 25% and may occasionally be international).
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