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Airport Operations Agent

hace 1 mes

Pto Vallarta, Jalisco, México American Airlines A tiempo completo

Job Summary

We are seeking a highly skilled and customer-focused Airport Operations Agent to join our team at American Airlines. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to our passengers, ensuring smooth and efficient travel experiences.

Key Responsibilities

  • Provide assistance to passengers as requested or required, ensuring their travel needs are met.
  • Process reservations, issue tickets, and provide required check-in processes, ensuring compliance with all travel documentation and security procedures.
  • Check baggage and inform passengers of excess baggage charges in accordance with tariff rules.
  • Ability to lift and carry bags and boxes weighing up to 70 lbs.
  • Ability to stand for prolonged periods of time.

Requirements

  • High school diploma.
  • Working knowledge of Sabre.
  • Ability to work a variety of shifts, according to operational needs.
  • Willingness to work weekends and shifts.
  • Excellent customer service, communication, and organizational skills.
  • Excellent personal grooming established by company standards.
  • Proactive team player.
  • Ability to work under pressure.
  • Ability to read, write, fluently speak, and understand English and the native language.

What We Offer

  • Travel Perks: Reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits.
  • Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

About American Airlines

At American Airlines, we value diversity and inclusion. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.