Customer Experience Champion

hace 2 semanas


San Nicolás de los Garza, Nuevo León, México RS Group plc A tiempo completo
About RS Group

We're a leading digital destination for product and service solutions to help our customers with maintenance, repair, and operation of their businesses.

With over 750,000 stocked industrial products, our team of experts delivers solutions to resolve customer challenges across design, procurement, inventory, and maintenance.

We strive to deliver the best possible service to all our customers and provide a seamless procurement experience.

We have a strong set of values that unite our global colleagues and differentiate us from the competition: We are one team. We deliver brilliantly. We do the right thing. We make every day better.

About the Role

The Customer Service Representative's core responsibility is to provide exceptional service for customers through facilitating orders and resolving issues.

This role is focused on adding value, removing complexity in the process, and ultimately freeing up time for Sales teams to develop and grow accounts.

Responsibilities:
  • As a customer experience role model, champion a service excellence belief and strive to make work easy for customers.
  • Ensure orders are captured in line with our promise and to the highest quality standards.
  • Resolving customer issues: both in the moment and working cross-functionally to close the loop and fix issues at root cause.
  • Becoming experts in navigating our websites and understanding our value-add services.
  • Providing help and support to customers in their online journeys.
  • Acting commercially by providing quote information to customers based on system data.
  • Pre-qualify customers and identifying leads for further growth potential.
Benefits and Requirements

This role requires high school diploma or general education degree (GED) and one-two years related experience and/or training.

Role is bilingual English/Spanish in both verbal and written communication.

Excellent customer service skills and experience working cross-functionally and collaborating effectively with colleagues.

Strong written/verbal communication skills and high attention to detail are also required.

Estimated Salary:

$45,000 - $60,000 per year, depending on location and experience.



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