Collection Team Lead
hace 1 mes
About GoodLeap:
GoodLeap is a leading provider of innovative financial solutions. We are proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of millions of people worldwide.
The Collection Team Lead will be responsible for coaching, training, and developing collectors into strong negotiators while providing an excellent customer experience. This role requires the ability to effectively motivate collectors, ensure high morale, and achieve monthly goals.
Key Responsibilities:
• Monitor, train, and develop collectors to maximize results while ensuring all policies and procedures are followed.
• Hold collectors accountable to performance expectations, productivity, attendance policy, and quality scores.
• Motivate collectors to achieve success and create a team atmosphere.
• Audit collection activities to ensure maximum results and partner with leadership to recommend changes to enhance strategies and lower delinquency.
• Conduct daily/weekly/monthly call calibrations, account reviews, and performance reviews with direct reports.
• Manage workload (queues and dialer campaigns) to ensure daily/monthly targets are achieved.
Requirements:
• Excellent project management skills and a positive attitude.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
• Creative and analytical thinker with strong problem-solving skills.
• Exceptional verbal and written communication skills.
• Ability to communicate effectively at all levels of the organization.
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Ability to motivate others to achieve maximum results.
• Ability to drive results with geographically dispersed teams.
Experience:
• Minimum 5 years of experience in collections, financial services, or a relevant field.
• Minimum 3 years of experience in a consumer collection management role.
• Minimum 3 years of call center management experience.
• Advanced proficiency with computer functions, with MS Office suite strongly preferred.
• Ability to lead or manage 10-15 high-performing front-line representatives.
• Exceptional communication skills, including verbal, written, one-on-one, and team.
• Knowledge of collection industry regulations.
• Ability to collaborate across departments to resolve customer concerns.
• Strong leadership skills to motivate employees to achieve success.
• Excellent problem-solving skills.
• Goal-oriented, focusing on both short and long-term visions.
• Understanding of good collection practices and procedures.
• High School Diploma or GED required.
• Bilingual (English/Spanish).
Compensation:
MXN $35,000 - $50,000/month DOE.
-
Collection Team Supervisor
hace 4 semanas
Ciudad de México, Ciudad de México CEI Fleet Collision and Safety A tiempo completoAbout the RoleWe are seeking a highly skilled Collection Team Supervisor to join our team at CEI Fleet Collision and Safety. As a Collection Team Supervisor, you will be responsible for managing a portfolio of accounts receivable, clarifying accounts, solving disputes, and providing excellent customer service.Main ResponsibilitiesCustomer delinquency...
-
Customer Experience Specialist for Collection Team
hace 1 semana
Ciudad de México, Ciudad de México TK Recruitment A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Experience Specialist to join our rapidly growing FinTech team. As a key member of our Collection Team, you will play a critical role in ensuring legal compliance and improving the performance of debt collection efforts.
-
Container Logistics Team Lead
hace 2 semanas
Ciudad de México, Ciudad de México Maersk A tiempo completoWe are seeking an experienced and skilled Container Logistics Team Lead to join our team at Maersk. In this role, you will be responsible for overseeing the management and collection of outstanding customer accounts.The ideal candidate will have a strong background in collections, AR, or banking, with a minimum of 5-8 years of experience. They will also...
-
OTC NAM Team Lead
hace 1 mes
Ciudad de México, Ciudad de México Maersk A tiempo completoWe are seeking a highly skilled and experienced Account Receivable Team Lead to join our team at Maersk. As a key member of our Global Service Center, you will be responsible for leading process improvement and technology implementation projects, as well as developing and leading a strong team of specialists.Key Responsibilities:Oversee the management and...
-
Collection Director
hace 2 semanas
Ciudad de México, Ciudad de México Goodyear A tiempo completoJob Title: Collection DirectorAbout the Role:This role is responsible for managing the collection process, ensuring timely payments, and maintaining a positive relationship with customers. The ideal candidate will have experience in credit and collections, with a strong focus on leadership and team management.Key Responsibilities:Manage a team of credit and...
-
Account Receivable Team Leader
hace 1 mes
Ciudad de México, Ciudad de México EcoVadis Germany GmbH A tiempo completoJob Title: Account Receivable Team Leader - Billing & Collection ExpertAbout the Role: We are seeking an experienced Account Receivable Team Leader to oversee billing and collection operations for the North and South American markets.Key Responsibilities:* Manage and support a high-performing team, fostering a positive and collaborative work environment.*...
-
Cash Collection Manager
hace 1 semana
Ciudad de México, Ciudad de México Maersk A tiempo completoAt Maersk, we are committed to fostering an inclusive and diverse work environment where everyone feels valued and respected. This philosophy is rooted in our core values, which emphasize the importance of collaboration, innovation, and mutual respect.About the RoleWe are seeking a highly skilled and experienced Cash Collection Manager - Strategic Lead to...
-
Collections Management Lead
hace 2 semanas
Ciudad de México, Ciudad de México AIG A tiempo completoJob Title: Collections Management LeadAbout the RoleThe Collections Management Lead is responsible for overseeing and managing the collections team to ensure timely and effective collection of receivables. This role involves leading a high-performing team, developing and implementing strategies to optimize collections management, and building strong...
-
Collection Operations Manager
hace 2 semanas
Ciudad de México, Ciudad de México AIG A tiempo completoEstimate Salary: $80,000 - $110,000 per year.About the RoleWe are seeking a highly skilled Collection Operations Manager to join our team at AIG. As a key member of our finance department, you will be responsible for overseeing the entire collections process, from initial contact with customers to final payment resolution.The ideal candidate will have a...
-
Collection Team Quality Assurance Specialist
hace 1 mes
Ciudad de México, Ciudad de México TK Recruitment A tiempo completoJob Title: Call Quality Analyst for Collection TeamAbout the Role:We are seeking a highly skilled Call Quality Analyst with experience in outsourced call center environments to join our team at TK Recruitment. As a Call Quality Analyst, you will play a critical role in ensuring legal compliance and improving the performance of debt collection efforts.Key...
-
DevOps Team Lead
hace 2 semanas
Ciudad de México, Ciudad de México Cisco A tiempo completoThe Cisco DevOps team plays a vital role in ensuring business continuity and enhancing the productivity of developers. Our mission is to establish and maintain secure and efficient systems for managing infrastructure and accounts controlling access to organizational resources.We are seeking an experienced Lead Engineer to spearhead our newly formed team. As...
-
Container Logistics Team Manager
hace 1 semana
Ciudad de México, Ciudad de México Maersk A tiempo completoMaersk is a global leader in container logistics, and we're seeking an experienced team manager to join our team.About MaerskWe're a company with a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers' supply chain. We count on our people to make it happen. At Maersk, we're not afraid to drive...
-
Collection Specialist
hace 5 días
Ciudad de México, Ciudad de México SGS A tiempo completoJob OverviewWe are seeking a skilled Collection Specialist to join our team at SGS. As a key member of our collections team, you will be responsible for managing customer accounts, communicating with customers, and resolving disputes.About the RoleThe ideal candidate will have experience in collections activities, accounts receivables, and credit management....
-
Sales Team Lead
hace 4 semanas
Ciudad de México, Ciudad de México MICHAEL KORS A tiempo completoRole OverviewMICHAEL KORS is seeking a Sales Team Lead to join our dynamic team. As a Sales Team Lead, you will be responsible for driving sales growth, managing store operations, and leading a team of sales associates.Key ResponsibilitiesAssist upper management in driving sales results through strategic planning and execution.Manage store operations,...
-
Pharmacovigilance Team Lead
hace 4 días
Ciudad de México, Ciudad de México Novo Nordisk AS A tiempo completoAbout the PositionWe are seeking a highly skilled Pharmacovigilance Team Lead to join our team at Novo Nordisk A/S in Mexico. This is a unique opportunity to lead a team responsible for ensuring the safety of our medicines and driving regulatory compliance.Key ResponsibilitiesDevelop and implement global strategies for pharmacovigilance, culture, engagement,...
-
Senior Team Lead
hace 1 mes
Ciudad de México, Ciudad de México Lionbridge A tiempo completoJob Title: Senior Team LeadLocation: Mexico City, Mexico Lionbridge Games is seeking a Senior Team Lead to play a pivotal role in ensuring the quality and efficiency of our testing operations. As a key point of contact between the test team and other departments, you will oversee project documentation and ensure compliance with industry standards. Key...
-
DevOps Engineer, Team Lead
hace 1 mes
Ciudad de México, Ciudad de México Cisco A tiempo completoAbout CiscoCisco is a leading technology company that is shaping the future of the internet and cloud services. Our Internet and cloud intelligence platform delivers real-time insights into the performance of our networks, cloud, and SaaS platforms.About the RoleWe are seeking a highly experienced DevOps Engineer to lead our newly formed team. As the Lead...
-
Restaurant Team Lead
hace 1 semana
Ciudad de México, Ciudad de México Marriott International A tiempo completoMarriott International offers a dynamic career opportunity for a Restaurant Team Lead at our esteemed establishment. Job Summary:This is an excellent chance to grow your leadership skills and manage a team of dedicated professionals. As a Restaurant Team Lead, you will be responsible for overseeing the daily operations of our restaurant, ensuring...
-
Mixologist and Bar Team Lead
hace 1 semana
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completoWe are seeking an experienced Mixologist and Bar Team Lead to join our team at Solaz a Luxury Collection Resort Los Cabos, KM 18.5 Carretera Transpeninsular CSL-SJC Access B, San Jose del Cabo, Baja California Sur, Mexico.About the Role:To prepare drink orders for guests according to specified recipes using measuring systems, issue, open, and serve...
-
DevOps Engineer Team Lead
hace 1 mes
Ciudad de México, Ciudad de México Cisco A tiempo completoAbout CiscoCisco is a leading technology company that empowers organizations to transform their businesses and connect the world. We are a global leader in networking and cybersecurity, and our solutions help organizations of all sizes to securely connect, communicate, and collaborate.About the RoleWe are seeking a highly experienced and skilled DevOps...