Salesforce CRM Support Specialist

hace 3 semanas


Monterrey, Nuevo León, México Danfoss A tiempo completo
Job Responsibilities

As a Salesforce CRM Support Specialist at Danfoss, you will be responsible for providing timely and effective support to end-users for Salesforce CRM applications, including troubleshooting technical issues, resolving user queries, and escalating complex issues as needed.

  • Collaborate with cross-functional teams to analyze business requirements and implement solutions to enhance the functionality and usability of the Salesforce platform.
  • Perform regular system maintenance tasks, including data cleansing, user management, and configuration changes, to ensure the optimal performance and reliability of the CRM applications.
  • Develop and maintain documentation, including knowledge base articles and training materials, to support end-users and facilitate knowledge sharing within the team.
  • Stay updated on the latest Salesforce releases, features, and best practices to proactively identify opportunities for system improvements and optimize the use of Salesforce capabilities.
  • Participate in project initiatives, such as system upgrades, migrations, and integrations, by providing technical expertise and support to ensure successful implementation and deployment.
Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. We encourage candidates from diverse backgrounds to apply, even if they don't meet all the requirements listed in the job posting.

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 3 to 5 years of experience in providing technical support for Salesforce CRM applications, including Salesforce Sales Cloud, Service Cloud, and Communities.
  • Salesforce certifications are preferred, but not mandatory.
  • Strong understanding of CRM processes and best practices, with the ability to analyze business requirements and translate them into technical solutions.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
  • Proven ability to work independently and collaboratively in a fast-paced environment, with a strong sense of ownership and accountability.
Employee Benefits

We offer a range of benefits to our employees, including a bonus system, paid vacation, flexible working hours, personal insurance, communication package, and opportunity to join Employee Resource Groups.



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