Help Desk IT Support Specialist
hace 2 semanas
We are seeking a highly skilled and motivated Help Desk IT Support Technician to join our Global IT Help Desk team, known as the TechTable. As a key member of our team, you will provide tier-1 technical support for OpenTable employees in the Mexico City office and the local region, operating as the "face of IT" in the office and supporting global employees as needed.
Key Responsibilities- Monitor, categorize, and triage incoming end-user tickets
- Provide a wide range of technical support to end users by phone, chat, email, and remote support
- Understand the team's workload and escalate/distribute incidents as needed
- Test and configure end-user hardware and software
- Create and maintain knowledge-base documentation and identify deficiencies
- Provide exceptional customer support virtually or in-person to supported users
- Be a support presence in our Mexico City office and assist with the maintenance/troubleshooting the teleconference systems, A/V systems, and related events
- PC and Mac hardware/software support
- Computer imaging concepts and best practices (Intune/AutoPilot preferred)
- ITSM and ticket management concepts
- Active Directory administration
- Experience supporting GSuite & Office 365
- General knowledge of identity access management, particularly Okta
- AUDIO/visual hardware and software support (Zoom experience preferred)
- iOS and Android mobile device support (Jamf experience preferred)
- Basic/intermediate network troubleshooting
- Basic/intermediate computer security concepts
- Exceptional written and verbal communication skills
- Minimum 3-year experience working in a technical support role
- OpenTable provides Mexican Social Security (IMSS)
- Christmas Bonus - 30 days
- Paid Time Off - 20 days a year
- Vacation Premium - 25%
- Parental Leave
- Bereavement Leave - 3 days
- Marriage leave - 3 days
- Bonuses
- Dental Insurance & Life Insurance
- Major Medical Insurance
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
-
Help Desk IT Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México OpenTable A tiempo completoJob Title: Help Desk IT Support TechnicianOpenTable is seeking a skilled Help Desk IT Support Technician to join our Global IT Help Desk team, known as the TechTable. As a Help Desk IT Support Technician, you will provide tier-1 technical support for OpenTable employees in the Mexico City office and the local region, operating as the "face of IT" in the...
-
Help Desk IT Support Specialist
hace 2 meses
Ciudad de México, Ciudad de México OpenTable A tiempo completoAbout OpenTableOpenTable is a leading provider of online restaurant reservations and table management solutions. With a strong presence in the hospitality industry, we offer a unique blend of technology and customer service expertise.The RoleWe are seeking a highly skilled and motivated Help Desk IT Support Specialist to join our Global IT Help Desk team. As...
-
IT Support Specialist
hace 14 horas
Ciudad de México, Ciudad de México Syncreon Consulting A tiempo completoJob Title: IT Support SpecialistJob Summary:We are seeking an IT Support Specialist to join our team at Syncreon Consulting. The ideal candidate will have experience in IT Service Desk, handling calls or chat support, and troubleshooting EUC or Desktop issues, as well as Office 365 products.Key Responsibilities:Provide IT support to employees via phone,...
-
IT Support Specialist
hace 2 meses
Ciudad de México, Ciudad de México BetterCloud A tiempo completoAbout the RoleWe are seeking a highly skilled IT Support Specialist to join our team at BetterCloud. As a key member of our IT department, you will provide world-class support to our fast-growing team, ensuring seamless technical operations and exceptional employee experience.Key ResponsibilitiesProvide technical support to employees across various operating...
-
IT Support Specialist
hace 1 día
Ciudad de México, Ciudad de México Accelalpha A tiempo completoAbout the RoleAccelalpha is seeking an IT Support Specialist to join a growing IT team. This role will require the candidate to provide technical support for hardware and software, both in-person and remotely. The ideal candidate will have excellent communication skills and an interest in providing exceptional user support.ResponsibilitiesResolve employee...
-
IT Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Element Fleet Management A tiempo completoJoin Element Fleet Management as a Technical IT SpecialistAt Element Fleet Management, we're redefining the fleet management industry to be people-first, then business. We're looking for a skilled Technical IT Specialist to join our team and help us deliver a superior client experience.As a Technical IT Specialist, you'll be responsible for setting up and...
-
IT Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México BetterCloud A tiempo completopbAbout the Role/b/ppWe are seeking a highly skilled IT Support Specialist to join our team at BetterCloud. As a key member of our IT department, you will provide world-class support to our fast-growing team, ensuring seamless technical transitions and enhancing our overall employee experience./ppbKey Responsibilities/b/pulliProvide technical support to...
-
Help Desk Specialist
hace 3 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoHelp Desk Analyst Job DescriptionWe are seeking a skilled Help Desk Analyst to join our team at Ria. As a Help Desk Analyst, you will be responsible for providing first-level technical support to our agents, helping them to resolve technical issues and ensure the operability of our Web System.Key Responsibilities:Diagnose and resolve technical software...
-
IT Specialist
hace 1 mes
Ciudad de México, Ciudad de México Element Fleet Management A tiempo completoUnlock Your Potential at Element Fleet ManagementAt Element Fleet Management, we're redefining the fleet management industry to be people-first, then business. We're looking for a skilled IT Specialist to join our team and help us deliver a superior client experience.As an IT Specialist, you'll be responsible for setting up and maintaining computer networks...
-
IT Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Element Fleet Management A tiempo completoUnlock Your Potential at Element Fleet ManagementAt Element Fleet Management, we're redefining the fleet management industry by putting people first. We're looking for a skilled IT Specialist to join our team and help us deliver exceptional client experiences.As an IT Specialist, you'll be responsible for setting up and maintaining computer networks,...
-
IT Support Specialist
hace 1 día
Ciudad de México, Ciudad de México OpenTable A tiempo completoHelp Desk IT Support Technician At OpenTable, we strive to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. As a Help Desk IT Support Technician, you will be part of a global network that champions restaurants, bars, wineries, and other venues around the world. Your role will be to provide tier-1...
-
IT Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Elastyc A tiempo completoAbout ElastycElastyc is a dynamic, privately held company in the insurance industry with a global presence and thousands of professionals. They pride themselves on their independence, which enables them to prioritize clients, support their teams, and contribute to the community.About the PositionWe are representing a company that values its associates and...
-
IT Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Eaton A tiempo completoEaton is seeking a skilled IT Support Specialist to join our Corporate Sector division.**Key Responsibilities:** Provide first- and second-level PC support for infrastructure hardware and software to ensure customer satisfaction. Offer desk-side support at various sites and serve as the primary point of contact for smaller sites. Participate in IT...
-
IT Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Accelalpha A tiempo completoAbout the RoleAccelalpha is seeking a skilled IT Support Specialist to join its growing IT team. This role will require the candidate to provide technical support to end-users, both in-person and remotely, and to perform IT system administration tasks.Key ResponsibilitiesResolving employee queries via email, phone, or in-personTesting and monitoring hardware...
-
IT Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Eaton A tiempo completoEaton is seeking a skilled IT Support Specialist to join its Corporate Sector division.**Key Responsibilities:**Provide desk-side support at Eaton sites, participating in IT initiatives under the guidance of a senior peer or supervisor. Collaborate on projects as directed by IT Site Infrastructure Support (SIS), gathering information to support IT business...
-
IT Support Specialist
hace 2 meses
Ciudad de México, Ciudad de México Tbwa ChiatDay Inc A tiempo completoAbout the RoleWe are seeking a highly skilled IT Support Analyst to join our team at Tbwa Chiat/Day Inc. As an IT Support Analyst, you will play a vital role in ensuring the smooth operation of our hardware, software, and systems.Key ResponsibilitiesHardware and Software Support: Install, configure, and provide support for computer systems, including...
-
Technical Support Specialist
hace 2 meses
Ciudad de México, Ciudad de México Connectingology A tiempo completoPosition Overview:As a Technical Support Specialist, your primary duty will be to deliver effective solutions to technology-related issues reported by users.The IT Help Desk Representative plays a crucial role in ensuring exceptional customer service, meticulously documenting support requests, and efficiently escalating unresolved issues. Additionally, you...
-
Technical Support Specialist
hace 2 meses
Ciudad de México, Ciudad de México Connectingology A tiempo completoPosition Overview:As a Technical Support Specialist, your primary role will be to deliver effective solutions to technology-related issues reported by users.The IT Help Desk Representative is tasked with ensuring exceptional customer service, meticulously documenting support requests, and efficiently transitioning unresolved issues to the appropriate teams....
-
Help Desk Specialist
hace 7 días
Ciudad de México, Ciudad de México Tiktok A tiempo completoJob SummaryTikTok is seeking a skilled Help Desk Analyst to join our Global Monetization Strategy & Operations team. As a Help Desk Analyst, you will be responsible for providing exceptional customer support and resolving technical issues in a fast-paced environment.Key Responsibilities• Review and prioritize incoming tickets to ensure timely resolution•...
-
IT Service Desk Specialist
hace 1 semana
Ciudad de México, Ciudad de México The Scotts Miracle-Gro Company A tiempo completoJob SummaryWe are seeking a skilled IT Service Desk Specialist to provide technical support to end-users, troubleshoot hardware and software issues, and escalate complex problems as needed.Key ResponsibilitiesProvide frontline technical support to end-usersTroubleshoot and resolve hardware and software issues efficientlyEscalate complex technical issues to...