IT Service Desk Specialist
hace 4 semanas
Job Summary
We are seeking a skilled IT Service Desk Specialist to provide technical support to end-users, troubleshoot hardware and software issues, and escalate complex problems as needed.
Key Responsibilities
- Provide frontline technical support to end-users
- Troubleshoot and resolve hardware and software issues efficiently
- Escalate complex technical issues to senior support staff or relevant teams
- Support users through the resolution of self-service or agent created incidents
- Properly categorize and prioritize incidents in ServiceNow
- Monitor and track the resolution progress, ensuring timely updates to users
- Escalate incidents to Tier 2/3 teams as applicable and in accordance with documented policies
- Document troubleshooting procedures and solutions for common issues in knowledge articles
- Continuously update documentation to reflect changes in systems and processes
Requirements
- High School (HS) or General Equivalency Diploma (GED)
- Desired: CompTIA A+ or greater, CompTIA Security+ or greater
- 0 - 2 Years of experience preferred
- 1 - 2 years experience in an IT Service Desk or related role
- Basic troubleshooting skills
- Proficiency in utilizing ServiceNow or similar platform
- Effective collaboration skills
- Advanced in English for effective verbal and written communication
About Us
The Scotts Miracle-Gro Company is a leading manufacturer of lawn and garden products. We are committed to providing our customers with high-quality products and excellent customer service.
Why Work for Us
We offer a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development.
-
Service Desk Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Wipro Limited A tiempo completoJob SummaryWe are seeking a highly skilled Service Desk Specialist to join our team at Wipro Limited. As a Service Desk Specialist, you will be responsible for resolving, maintaining, and managing client software, hardware, and network-related issues. Your primary goal will be to ensure timely response to all tickets raised by clients, while maintaining...
-
Service Desk Specialist with French Language Skills
hace 3 semanas
Ciudad de México, Ciudad de México Syncreon Consulting A tiempo completoJob Title: Service Desk Specialist with French Language SkillsAbout the Role:We are seeking a highly skilled Service Desk Specialist with French language skills to join our team at Syncreon Consulting. As a Service Desk Specialist, you will be responsible for providing technical support to our clients in French, ensuring that their IT needs are met...
-
Service Desk Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completoJob SummaryWe are seeking a skilled Service Desk Specialist to join our team at Marriott International, Inc. As a Service Desk Specialist, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesOrganize and process guest check-ins and check-outs, adapting to any...
-
Service Desk Operations Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Essity A tiempo completoAbout the RoleThe Service Desk Operations Specialist will be responsible for developing and executing the service desk function for GBS SAS globally. This role will work closely with the service line operations teams to execute this function and contribute to the development of new and/or improved services, tools, and processes.Key ResponsibilitiesDevelop...
-
IT Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Syncreon Consulting A tiempo completoJob Title: IT Support SpecialistJob Summary:We are seeking an IT Support Specialist to join our team at Syncreon Consulting. The ideal candidate will have experience in IT Service Desk, handling calls or chat support, and troubleshooting EUC or Desktop issues, as well as Office 365 products.Key Responsibilities:Provide IT support to employees via phone,...
-
IT Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Element Fleet Management A tiempo completoJoin Element Fleet Management as a Technical IT SpecialistAt Element Fleet Management, we're redefining the fleet management industry to be people-first, then business. We're looking for a skilled Technical IT Specialist to join our team and help us deliver a superior client experience.As a Technical IT Specialist, you'll be responsible for setting up and...
-
Service Desk Specialist with French Language Skills
hace 4 semanas
Ciudad de México, Ciudad de México Syncreon Consulting A tiempo completoJob OverviewWe are seeking a highly skilled Service Desk Specialist with French language skills to join our team at Syncreon Consulting. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for...
-
Service Desk Specialist with French Language Expertise
hace 4 semanas
Ciudad de México, Ciudad de México Syncreon Consulting A tiempo completoJob SummaryWe are seeking a highly skilled Service Desk Specialist with expertise in French language to join our team at Syncreon Consulting.Key ResponsibilitiesManage and resolve technical issues for clients with a high level of adaptability and agility in rapidly changing IT environments.Lead and implement new technologies and processes to ensure...
-
Customer Support Specialist
hace 13 horas
Ciudad de México, Ciudad de México Essity A tiempo completoAbout the RoleThe Customer Support Specialist will be responsible for developing and executing the service desk function globally, working closely with the service line operations teams to ensure seamless execution. This role contributes to the development of new and/or improved services, tools, and processes, supporting the service development team by...
-
IT Service Specialist
hace 1 semana
Ciudad de México, Ciudad de México Quattris Global A tiempo completoAt Quattris Global, we are seeking a skilled IT Service Specialist to install and maintain our IT hardware devices.Key Responsibilities:Installation of hardware devicesTroubleshoot and resolve technical issuesRack and stack equipmentJob Types: Part-time, Temporary, Internship, Contract, CommissionPay: $460.00 - $695.00 per hourApplication Questions:Do you...
-
IT Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Accelalpha A tiempo completoAbout the RoleAccelalpha is seeking an IT Support Specialist to join a growing IT team. This role will require the candidate to provide technical support for hardware and software, both in-person and remotely. The ideal candidate will have excellent communication skills and an interest in providing exceptional user support.ResponsibilitiesResolve employee...
-
Service Desk Operations Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Essity A tiempo completoAbout the RoleThe Service Desk Analyst develops and executes the service desk function for a large geographic area, working closely with the service line operations teams to execute this function. This role contributes to the development of new and/or improved services, tools, and processes, and supports the service development team by collecting and...
-
Global Service Desk Analyst
hace 2 semanas
Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completoDelivering Exceptional Customer ExperiencesThe Global Service Desk Analyst will be responsible for providing 24/7/365 L1 support to all internal staff as part of the Global Service Desk Team. Key responsibilities include phone, email, self-service, and chat incident management, as well as managing all interactions through request management, installing...
-
Service Desk Analyst
hace 4 semanas
Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completo{"h1": "Service Desk Analyst", "p": "At Travel + Leisure Co., we're shaping the future of leisure travel by creating new possibilities for vacationers. As a Service Desk Analyst, you'll be responsible for providing 24/7/365 L1 support to all internal T+L staff as part of the Global ServiceDesk Team. Your tasks will include phone, email, self-service, chat...
-
Service Desk Analyst
hace 2 semanas
Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completoWe Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. As a Junior Service Desk Analyst, you will be responsible for providing 24/7/365 L1 support to all internal T+L staff as part of the Global ServiceDesk Team. This role involves managing all interactions through request management, installing software, L1...
-
IT Service Management Specialist
hace 1 día
Ciudad de México, Ciudad de México British American Tobacco A tiempo completoAt British American Tobacco, we are on a mission to decrease the health impact of our industry. To achieve this goal, we need talented professionals who can help us drive innovation and excellence in service management.This role is an exciting opportunity for an IT Junior Service Management Analyst in Monterrey. As an IT Service Management Specialist, you...
-
Technical Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob Description:We are seeking a skilled Technical Support Specialist to join our team at Nuvit Service. In this role, you will be responsible for providing enterprise-level technical support to our customers. This will involve diagnosing and resolving software and hardware issues, as well as assisting customers with the installation of applications and...
-
IT Infrastructure Specialist
hace 1 día
Ciudad de México, Ciudad de México Element Fleet Management A tiempo completoWe are seeking a highly skilled IT Infrastructure Specialist to join our team at Element Fleet Management. The ideal candidate will have a proven track record of providing exceptional help desk support and have experience in infrastructure and network engineering.Job DescriptionThe IT Infrastructure Specialist will be responsible for setting up and...
-
Service Desk Operations Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Tata Consultancy Services A tiempo completo**Service Desk Analyst Role****Job Summary:**We are seeking a highly skilled Service Desk Analyst to join our team at Tata Consultancy Services. As a Service Desk Analyst, you will be responsible for providing exceptional technical support to our clients, resolving their issues efficiently, and ensuring a high level of customer satisfaction.**Key...
-
IT Control Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob SummaryWe are seeking a highly skilled IT Control Specialist to join our team at Nuvit Service. The successful candidate will be responsible for executing testing and monitoring activities to ensure the effectiveness of internal controls within Technology and Operations.Key ResponsibilitiesExecute testing and monitoring activities to identify control...