Help Desk Specialist

hace 1 mes


Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo
Help Desk Analyst Job Description

We are seeking a skilled Help Desk Analyst to join our team at Ria. As a Help Desk Analyst, you will be responsible for providing first-level technical support to our agents, helping them to resolve technical issues and ensure the operability of our Web System.

Key Responsibilities:
  • Diagnose and resolve technical software issues presented by agents
  • Provide excellent customer service via phone and chat
  • Create usernames and passwords for authorized agents and corporate stores
  • Assign permissions and approve PC registration
  • Provide web site training and remote connection assistance
  • Report errors in the web page web support
  • Review computer requirements and ensure verification
Requirements:
  • Excellent communication skills in English and Spanish
  • Experience in customer service and IT background or interest
  • High knowledge of Office Pack
  • Excellent communication skills (oral and written)

Ria is a leading money transfer company committed to helping businesses and individuals thrive through fast and secure fund transfers. As a Help Desk Analyst, you will play a critical role in delivering our customers' hard-earned money to those who need it most. If you are a team player with excellent communication skills and a passion for IT, we encourage you to apply for this exciting opportunity.


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