Help Desk Specialist
hace 1 mes
We are seeking a skilled Help Desk Analyst to join our team at Ria. As a Help Desk Analyst, you will be responsible for providing first-level technical support to our agents, helping them to resolve technical issues and ensure the operability of our Web System.
Key Responsibilities:- Diagnose and resolve technical software issues presented by agents
- Provide excellent customer service via phone and chat
- Create usernames and passwords for authorized agents and corporate stores
- Assign permissions and approve PC registration
- Provide web site training and remote connection assistance
- Report errors in the web page web support
- Review computer requirements and ensure verification
- Excellent communication skills in English and Spanish
- Experience in customer service and IT background or interest
- High knowledge of Office Pack
- Excellent communication skills (oral and written)
Ria is a leading money transfer company committed to helping businesses and individuals thrive through fast and secure fund transfers. As a Help Desk Analyst, you will play a critical role in delivering our customers' hard-earned money to those who need it most. If you are a team player with excellent communication skills and a passion for IT, we encourage you to apply for this exciting opportunity.
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Help Desk Specialist
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Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoRia is a leading money transfer company committed to delivering exceptional customer service and innovative remittance solutions. We're seeking a skilled Help Desk Analyst to join our team.Key Responsibilities:Diagnose and resolve technical software issues to ensure the operability of our Web System.Provide exceptional customer service via phone, chat, and...
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