Advanced HR Operations Specialist

hace 2 días


Ciudad de México, Ciudad de México Thermo Fisher Scientific A tiempo completo

As a key member of the Thermo Fisher Scientific team, you will play a vital role in delivering top-notch HR services to our global workforce. Your expertise in HR operations will enable you to support our colleagues in achieving their individual career goals, while contributing to the company’s mission to enable our customers to make the world healthier, cleaner and safer.

Job Summary:

This role is focused on providing first-line support for HR-related queries within the Colleague Services/HR Shared Service Center. As an HR Support Specialist, you will work closely with other subject matter experts and field HR representatives to resolve employee issues in a timely and effective manner.

Main Responsibilities:

  • Deliver exceptional customer service via telephone, chat, and email, ensuring that all employee inquiries are addressed promptly and professionally.
  • Analyze and interpret HR policies, procedures, and programs to provide accurate and informed responses to employee queries.
  • Work collaboratively with other teams to resolve complex HR issues, utilizing critical thinking, problem-solving, and judgment skills.
  • Perform accurate filing and execution of transactions for general HR data processing in support of HR functions.
  • Meet performance measures and adhere to established customer service standards.

Requirements:

  • High/Secondary school diploma or equivalent and relevant formal academic/vocational qualification.
  • Previous experience in HR and/or customer service/call center, with a minimum of 4 years of experience.
  • Ability to research, interpret, and communicate HR policies, procedures, and programs.
  • Excellent interpersonal skills, with the ability to communicate well in a diverse work environment.
  • Fluent in reading/writing/speaking English; other languages skills a plus.

At Thermo Fisher Scientific, we value diversity, equity, and inclusion. We are committed to creating a workplace that is inclusive and respectful of all employees. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Join us and contribute to our singular mission.

Our values are Integrity, Intensity, Innovation, and Involvement. We work together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds, and perspectives are valued.


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