Tech Support Specialist

hace 1 mes


Guadalajara, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completo
About Us

Tata Consultancy Services (TCS) is a leading IT services company that empowers its clients to succeed through innovation.

Job Description

We are seeking a highly skilled Level 1 Operations Support Agent to join our team. As a key member of our operations support team, you will be responsible for monitoring and resolving issues related to hardware, software, and network infrastructure.

Your primary goal will be to ensure the integrity and performance of our IT systems, which includes maintaining and optimizing company networks and servers, managing device configurations, overseeing data backup and system security operations, and coordinating installations, upgrades, and configurations of hardware and software.

You will also be responsible for assessing system performance, recommending improvements, and resolving issues escalated by end-users, technicians, and engineers. Additionally, you will provide support and guidance to other support groups and manage contracts with vendors.

Responsibilities:

  • Maintain and optimize company's networks and servers
  • Be responsible for device management
  • Oversee data backup and system security operations (e.g., user authorization, firewalls)
  • Coordinate installations, upgrades, and configurations of hardware and software
  • Assess system performance and recommend improvements
  • Resolve issues escalated by end-users, technicians, and engineers
  • Provide support and guidance to other support groups
  • Manage contracts with vendors (e.g., development platforms, telecommunication companies)
Requirements

To succeed in this role, you will need to have:

  • Proven experience as Level 1 Operations Support Agent or similar role
  • Experience with system installation, configuration, and analysis
  • Thorough knowledge of networks and cloud computing
  • Excellent organizational and follow-up skills
  • Ability to manage multiple projects
  • Problem-solving aptitude
  • Proficiency in English (both written and spoken)
  • Excellent communication skills
Benefits

We offer a competitive salary and benefits package, including:

  • Hybrid working model
  • $22,500 gross monthly
  • Above law and law benefits
  • Food vouchers
  • 12 days of vacation
  • Life insurance
  • Medical insurance
Location

This role is based in [location], offering a unique opportunity to work with a leading IT services company.



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