Sales Operations Specialist
hace 5 días
We are seeking a highly skilled Sales Operations Specialist to join our team at Lenovo. As a Sales Operations Specialist, you will play a critical role in driving sales transformation and process improvement across the organization.
Key Responsibilities- Process Improvement: Identify and implement efficient and effective processes to deliver results, including interlocks between Operations and GSC, GL, AR, Credit, and other segments.
- LPOS Optimization: Improve the usage of LPOS for Consumer, Retail, and Business Partners, with a goal of achieving +90% order loads through LPOS.
- Retail Order Processing: Streamline retail order processing processes to ensure timely and accurate order fulfillment.
- Training and Enablement: Support and train country teams on D365 dashboards, Commercial Forecast module, pipeline update maintenance, and other sales operations tools.
- Sales Transformation: Drive sales transformation processes, focusing on solution selling and support rather than hardware sales.
- Reporting and Analytics: Develop and maintain reporting systems to provide up-to-date and accurate information on sales orders and performance.
- SLA Management: Ensure timely processing of orders, with a goal of not exceeding 24 hours from PO entry to SO confirmation.
- Customer Support: Provide support to wholesalers, final customers, and account managers, including reports generation and operational strategies.
- Experience: Proven experience in sales support, analytical, and proactive skills, with advanced knowledge in Excel and SAP.
- International Commerce: Experience in international commerce, including intcoterms, NOMs, and other relevant regulations.
- Customer Focus: Strong customer focus and ability to work in a team environment.
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