Revenue Operations Specialist

hace 5 días


Ciudad de México, Ciudad de México Zendesk, Inc. A tiempo completo
Job Description

Zendesk, Inc. is seeking a highly skilled Revenue Operations Specialist to join our Revenue Operations team in Mexico City. As a key member of our team, you will play a critical role in supporting our sales organization in our commerce to cash processes to ensure deals align with our corporate strategies, are compliant, and meet our business goals.

Key Responsibilities
  • Partner with Sales Teams: Collaborate with sales representatives to teach best practices and help prepare large and/or strategic deals for management review.
  • Deal Flow Process Expert: Serve as a trusted advisor to guide sales representatives through the deal flow process and review Service Orders to ensure they conform to finance audit reviews and revenue recognition policies.
  • Commercial Terms Specialist: Consult with sales on non-standard deal structures, pricing models, and commercial terms.
  • Ticketing Support: Provide ticketing support for all Sales, Billing, and Provisioning-related issues from internal and external customers.
  • Billing System Management: Ensure the billing system reflects correct information for each customer according to contract terms.
  • Internal Communication: Drive proactive communication with internal business partners such as Sales, Finance, Legal, Revenue Recognition, and Sales management on any urgent orders or exceptions.
  • SOX Compliance: Ensure SOX compliance by assisting and preparing monthly/quarterly AR close items.
  • Ad-Hoc Reporting and Projects: Support ad-hoc reporting and projects focusing on process improvement and automation.
Requirements
  • Bachelor's Degree in Business or Finance
  • 2+ Years of Experience working with, supporting, and advising Sales and other cross-functional teams.
  • Flexibility with schedule due to end of month/quarter demands. Willing to work during West Pacific hours.
  • Energetic, Dedicated, and Self-Driven
  • Ability to Work Independently within a team environment.
  • Familiarity with Basic Accounting Concepts and principles.
  • Analytical Skills and experience with contract management.
  • Experience with Salesforce (SFDC), Salesforce CPQ, and Zuora (plus).
  • Experience with SaaS Subscription Billing Model (plus).

Zendesk, Inc. is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk, Inc. are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.



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