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Commercial Operations Specialist

hace 2 meses


Ciudad de México, Ciudad de México albo A tiempo completo

At albo, we're a leading fintech company dedicated to providing innovative financial solutions to individuals and small to medium-sized enterprises. Our mission is to empower everyone with financial freedom.

About the Role:

We're seeking a highly skilled Commercial Operations Specialist to join our team. As a key member of our sales operations team, you'll be responsible for implementing sales strategies and managing our valued customer relationships.

Key Responsibilities:

  • Develop and implement sales operations initiatives to drive business growth.
  • Oversee the onboarding process for new customers, ensuring a seamless experience.
  • Identify and resolve time-sensitive sales challenges to close deals efficiently.
  • Manage and nurture existing customer relationships, providing exceptional support and guidance.
  • Track and analyze key performance indicators (KPIs) to measure the effectiveness of sales strategies and provide regular reports.
  • Collaborate with the product team to develop solutions that meet the needs of our strategic partners.
  • Build strong relationships with internal and external stakeholders to ensure successful project execution.
  • Develop a deep understanding of our products and effectively communicate their value proposition to customers and partners.
  • Provide comprehensive operational support to the sales organization, including account and opportunity management, and support case responses.

About You:

  • You have a background in business development, with a focus on strategic account management and project management.
  • You're an entrepreneurial thinker, comfortable with adapting to changing business models and product opportunities.
  • You're customer-centric, always looking for ways to improve the customer experience.
  • You're a hands-on leader, willing to roll up your sleeves and contribute to the team's success.
  • You're comfortable with a fast-paced environment and are excited about the opportunity to learn and grow with our company.
  • You have excellent communication skills, both internally and externally, and are able to build strong relationships with colleagues and stakeholders.
  • You're a results-driven individual, focused on achieving goals and demonstrating business metrics to drive continuous improvement.