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At albo, we're a leading fintech company dedicated to providing innovative financial solutions to individuals and small to medium-sized enterprises. Our mission is to empower everyone with financial freedom.
About the Role:
We're seeking a highly skilled Commercial Operations Specialist to join our team. As a key member of our sales operations team, you'll be responsible for implementing sales strategies and managing our valued customer relationships.
Key Responsibilities:
- Develop and implement sales operations initiatives to drive business growth.
- Oversee the onboarding process for new customers, ensuring a seamless experience.
- Identify and resolve time-sensitive sales challenges to close deals efficiently.
- Manage and nurture existing customer relationships, providing exceptional support and guidance.
- Track and analyze key performance indicators (KPIs) to measure the effectiveness of sales strategies and provide regular reports.
- Collaborate with the product team to develop solutions that meet the needs of our strategic partners.
- Build strong relationships with internal and external stakeholders to ensure successful project execution.
- Develop a deep understanding of our products and effectively communicate their value proposition to customers and partners.
- Provide comprehensive operational support to the sales organization, including account and opportunity management, and support case responses.
About You:
- You have a background in business development, with a focus on strategic account management and project management.
- You're an entrepreneurial thinker, comfortable with adapting to changing business models and product opportunities.
- You're customer-centric, always looking for ways to improve the customer experience.
- You're a hands-on leader, willing to roll up your sleeves and contribute to the team's success.
- You're comfortable with a fast-paced environment and are excited about the opportunity to learn and grow with our company.
- You have excellent communication skills, both internally and externally, and are able to build strong relationships with colleagues and stakeholders.
- You're a results-driven individual, focused on achieving goals and demonstrating business metrics to drive continuous improvement.