Implementation Specialist, Lodging

hace 4 horas


Xico, México Hopper A tiempo completo
About the Job

The Implementation Specialist (IS) role is the primary point of contact for new hotel contracts, ensuring seamless connectivity and onboarding processes. This position requires a highly organized and knowledgeable individual who can effectively communicate with hotel partners, track onboarding status, and collaborate with cross-functional teams.

Key Responsibilities
  • Support and onboard hotel partners through various connectivity systems and solutions
  • Track onboarding status and hotel interactions within Salesforce
  • Collaborate with Business Development, Market Management, and Revenue Optimization teams for successful onboarding
  • Deliver quantitative results based on onboarding quality and speed
  • Proactively address delays or issues in the onboarding process
Requirements
  • Located in Brazil (GMT-3 Time Zone)
  • Fluent in English and Portuguese
  • Strong organizational skills with a focus on prioritizing tasks
  • Self-starter with a "can-do" attitude and enthusiasm for onboarding
  • Solid understanding of onboarding processes and their impact on hotel performance
Preferred Qualifications
  • Fluent in Spanish
  • Experience with Salesforce or similar CRMs
  • Background in online travel agencies, CRS providers, or the hotel industry
Perks and Benefits
  • Well-funded and proven startup with competitive salary and quarterly performance bonus
  • 100% employee premiums for private medical insurance
  • Generous parental leave and unlimited PTO
  • Flexdesk access pass and work-from-home stipend


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